KHFS - Case Manager

Company: Shelter House
Location: Fairfax
Posted on: February 18, 2026

Job Description:

Job Description Job Description Title: Case Manager (Full Time) Level: Case Manager Department: Katherine Hanley Family Shelter Reports to: Assistant Director FLSA Status: Exempt Location: Fairfax, VA Salary: $52-56K About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Case Manager manages an average caseload of 18 to 20 families at risk of homelessness or recently housed. The Case Manager will support the housing first model with a trauma-informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. The position requires a self-starter as the responsibilities include: providing ongoing, community-based services, identifying, prioritizing, and addressing immediate needs, developing money management skills, supporting gainful employment search, coordinating training, and educational goals, and address mental health and substance abuse issues. The Case Manager will serve as the primary point of contact for all assigned client services and provide guidance and support to clients working toward self-sufficiency. How you will contribute: Perform assessment of each family's housing history and barriers, physical, mental health and social needs, educational and employment needs, financial management skills, strengths and needs, and other necessary areas. Meet with assigned families regularly and provide appropriate services and referrals geared towards housing stability. Assure all relevant information pertaining to clients is disseminated to all appropriate partners in a timely manner. Support clients in the creation and maintenance of financial budgets and support clients in implementing money management techniques. Participate in meetings with representatives from other agencies including Faith-Based and Community Based Organizations to deliver wrap-around services to clients. Ensure that clients achieve the objectives of maintaining long-term housing, by complying with the terms of their lease agreement and have an Individualized Housing Sustainability Plan that helps them achieve their desired level of self-sufficiency. Mediate household, roommate, and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationship. Develop and maintain a Resource Directory that includes state and local service providers. Maintain thorough case documentation in HMIS and client files and comply with agency and standard best practices. Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day to day work requirements Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees deployed staff and involved agencies. Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment. Carry out other duties as assigned by Assistant Director and/or Program Director. Prepare monthly reports to Supportive Services Manage Requirements Required: Bachelor's Degree in Social Work, Psychology, Human Development, or related degree or commensurate experience. Three years of experience in service delivery with low and moderate-income families. Ability to prioritize competing priorities and make sound judgment. Strong written communication skills. Ability to advocate, assist in problem-solving, and achieve results for families Excellent time management and organizational skills Valid Driver’s License Willingness to work evenings and weekends as needed. Preferred: An MSW or master's degree in human services/ related field Experience with providing services to clients experiencing homelessness, Mental Health or substance abuse issues Ability to speak a language other than English at a proficient level (i.e. Spanish, Farsi) Comfortably with and quickly adapts to change. Strong public speaking and communication skills. Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org. ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance. Equal Opportunity Employer We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

Keywords: Shelter House, Leesburg , KHFS - Case Manager, Social Services , Fairfax, Virginia