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Front Desk Agent

Company: Salamander Resort & Spa
Location: Middleburg
Posted on: September 13, 2023

Job Description:

Salamander Resort and Spa is a 5 Star/5 Diamond Luxury Resort located in beautiful Middleburg, VA. We offer professional privileges, training and growth both within this beautiful horse & wine country and beyond. As an expanding luxury hospitality portfolio, the advantages and opportunities are endless - let your entrepreneurial spirit shine.
We are currently looking for Front Desk Agents- Full Time to join our 5 Star team!


Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.


--- Greet and welcome guests upon arrival.

--- Register guests into the computer, verifying reservation, address, and credit information.

--- Promote the Guest Loyalty Program and provide recognition and benefits to all present members.

--- Accept payment for guests' accounts both at the time of registration and at checkout.

--- Maintain a house bank and make a deposit and accurate report of receipts daily.

--- Cash checks and exchange currency for guests.

--- Answer phone in a timely manner.

--- Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.

--- Keep activity log updated to allow for proper follow-up.

--- Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.

--- Issue key to and control entrance of safety deposit boxes.

--- Post miscellaneous charges as requested.

--- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

--- Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.

--- Book reservations for those guests who approach the Front Desk.


High school or equivalent education required.

Must be 18 years of age or older.

Hospitality experience is preferred.


--- Must be able to speak, read, write and understand the primary language(s) used in the workplace.

--- Requires excellent communication and customer service skills, both verbal and written.

--- Must possess basic computational ability.

--- Must possess basic computer skills.

--- General knowledge of the city where hotel is located and its attractions.

- Must be available to work weekends and holidays.

Salamander offer great benefits for Full Time and Part Time:

--- Health & Welfare

--- 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible

--- Dental and Vision

--- Paid Time Off

--- Company Paid Holidays(8)

--- Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.

--- D iscounts on dining, retail, spa, golf, and other hotel & resort amenities

--- Free meals

--- Free uniforms

We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.

Please apply online at: salamanderresorts.com/careers

---"Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."


Keywords: Salamander Resort & Spa, Leesburg , Front Desk Agent, Sales , Middleburg, Virginia

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