Front Desk Agent
Company: Salamander Resort & Spa
Location: Middleburg
Posted on: September 13, 2023
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Job Description:
Salamander Resort and Spa is a 5 Star/5 Diamond Luxury Resort
located in beautiful Middleburg, VA. We offer professional
privileges, training and growth both within this beautiful horse &
wine country and beyond. As an expanding luxury hospitality
portfolio, the advantages and opportunities are endless - let your
entrepreneurial spirit shine.
We are currently looking for Front Desk Agents- Full Time to join
our 5 Star team!
POSITION OBJECTIVE:
Attend to guest needs, including but not limited to, guest
registration, check-out and cashiering.
ESSENTIAL JOB FUNCTIONS
--- Greet and welcome guests upon arrival.
--- Register guests into the computer, verifying reservation,
address, and credit information.
--- Promote the Guest Loyalty Program and provide recognition and
benefits to all present members.
--- Accept payment for guests' accounts both at the time of
registration and at checkout.
--- Maintain a house bank and make a deposit and accurate report of
receipts daily.
--- Cash checks and exchange currency for guests.
--- Answer phone in a timely manner.
--- Respond & process requests for late check outs, room changes,
lock-outs, billing inquiries, movie & internet issues, and
extension of stay.
--- Keep activity log updated to allow for proper follow-up.
--- Ensure guest satisfaction, utilizing the empowerment
certificates when appropriate.
--- Issue key to and control entrance of safety deposit boxes.
--- Post miscellaneous charges as requested.
--- In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
--- Assist in handling mail and facsimiles and providing guest with
information regarding hotel facilities and local attractions.
--- Book reservations for those guests who approach the Front
Desk.
EDUCATION/EXPERIENCE
High school or equivalent education required.
Must be 18 years of age or older.
Hospitality experience is preferred.
BASIC REQUIRED SKILLS
--- Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
--- Requires excellent communication and customer service skills,
both verbal and written.
--- Must possess basic computational ability.
--- Must possess basic computer skills.
--- General knowledge of the city where hotel is located and its
attractions.
- Must be available to work weekends and holidays.
Salamander offer great benefits for Full Time and Part Time:
--- Health & Welfare
--- 401 K Retirement plan/ Full-Time and Part-Time Service
Professionals are eligible
--- Dental and Vision
--- Paid Time Off
--- Company Paid Holidays(8)
--- Access Privileges & Discount Programs for employees, friends &
family discounts on room stays at all Salamander locations.
--- D iscounts on dining, retail, spa, golf, and other hotel &
resort amenities
--- Free meals
--- Free uniforms
We invite you to explore joining this friendly, diverse and
enthusiastic team of professionals, striving to provide the very
best in service and driven to maintain Forbes 5-Star status, a
catalyst that has catapulted this spectacular resort into one of
the world's most coveted and elite destinations.
Please apply online at: salamanderresorts.com/careers
---"Salamander Hotels & Resorts is an equal opportunity employer.
All aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law."
IND123
Keywords: Salamander Resort & Spa, Leesburg , Front Desk Agent, Sales , Middleburg, Virginia
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