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Call Center Agent (Entry Level)

Company: Careerbuilder US
Location: Leesburg
Posted on: January 27, 2023

Job Description:

Please send your updated resume to mgerryastoncarter.com Please be sure to specify your availability to speak Account Services Representative Scope: This team covers a variety of customer service duties to ensure quality customer support for members. Description: Ensure account and member security by identifying red flags and safeguarding member assets and account information. Provide account information and perform basic account transactions. Route members to the appropriate departments. Provide account balances and review transactions on member and business accounts. Transfer funds on member and business accounts, to other members or financial institutions. Open new accounts and educate members or potential members on products and services that best meet their needs. Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services. Order debit cards for new and existing members Debit Card research related to transactions on members' debit cards, limit increases Handle lost, stolen or misplaced debit card queries. Submit disputes for unauthorized electronic checks. Releasing Direct Deposits Perform complex account transactions such as account shutdown and stop payments on checks, etc. Qualifications (Required): High School Diploma or equivalent. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, and strong typing skills. Ability to ask prying questions and diffuse tense situations when needed. Strong time management and decision-making skills. Adaptability and accountability. Work Environment: This position is hybrid remote (1 day per week onsite required) Training is 100% onsite and located in Winchester, VA. - Training is M-F, 9AM-5:30PM - ON SITE 3-6 weeks (Training duration is based on performance, comfort level and hybrid remote capabilities.) - The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start time between 6am-9am (Candidates must be open to working the weekend (either Saturdays or Sunday) Shifts: Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodationastoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Careerbuilder US, Leesburg , Call Center Agent (Entry Level), Sales , Leesburg, Virginia

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