Lead Auditing Analyst

Company: Lynker Corporation
Location: Leesburg
Posted on: January 23, 2023

Job Description:

The Southeast For-Hire Integrated Electronic Reporting (SEFHIER) program uses electronic reporting to collect data on catch and effort from all for-hire vessels (- 3,500) with federal for-hire permits for reef fish, coastal migratory pelagics, dolphin wahoo, and snapper-grouper in the Gulf of Mexico and Atlantic Ocean (Maine to Texas). For-hire industry members requested electronic reporting, and the Gulf and South Atlantic Fishery Management Councils approved this as an amendment to fishery management plans. The SEFHIER program began data collection in January 2021.

Lead Auditing Analyst Tasks and Deliverables

Answers customer service phone calls and emails



Answer phone calls during assigned duty hours on the customer service line and provide immediate responses to customer inquiries


Have two (2) Contractors coving phones daily with start times staggered to allow coverage of the call service line (only need one person for the first hour and the last two hours due to reduced call volume)


Refer calls, or offer callbacks, to the appropriate contact as needed





Respond to voicemails and emails within 24 hours of receipt (by the next business day for messages received on Friday or on a holiday)


Provide information in response to customer requests using appropriate policy, regulatory, FHIER information, API error message dashboard, or guidance documents


Document all calls or emails in the SEFHIER correspondence module; information includes, but not limited to, customer name, vessel, concern, and resolution


Provide information to outreach coordinator for communications with internal and external customers within time frames given for each task


Ensure that the agency messages are used during communications with customers and abide by NMFS/SERO policies, regulations, or guidance





Keep SEFHIER manuals up to date with latest policy and procedures



Daily:



Answer calls or return calls during regular duty hours (0800-1800 ET)


Respond to emails as needed within 24 hours of inquiry


For controversial emails, works with program manager on response





Record Q&A log sheet



QA/QC and Compliance Fishermen Contact



Call fishermen during assigned duty hours to address errors in reports (e.g., logbooks, declarations, or did not fish reports)


Refer calls, or offer callbacks, to the appropriate contact as needed


Respond to voicemails and emails within 24 hours of receipt (by the next business day for messages received on Friday or on a holiday)





Provide information in response to customer requests using appropriate policy, regulatory, or guidance documents


For controversial topics, works with program manager for an appropriate response


Document all calls or emails in the SEFHIER correspondence module; information includes, but not limited to, customer name, vessel, concern, and resolution





Daily:



Answer calls or return calls during regular duty hours (0800-1800 ET)


Respond to emails as needed within 24 hours of inquiry


For controversial emails, works with program manager on response


Record Q&A log sheet





Account Creation Validation



Complete account request within 1-2 business days


Provide information in response to customer requests using appropriate policy, regulatory, or guidance documents


Document all calls or emails in the SEFHIER correspondence module; information includes, but not limited to, customer name, vessel, concern, and resolution





Internal Data Checking



Check internal data to for inconsistencies and ensure changes are made as appropriate


Provide list of systematic and non-systematic errors to program manager; worked with invested parties to correct inaccuracies discovered during checks


Provide information in response to customer requests using appropriate policy, regulatory, or guidance documents


Document all calls or emails in the SEFHIER correspondence module; information includes, but not limited to, customer name, vessel, concern, and resolution





Record types of inconsistencies found and ensure they are transmitted to the NOAA Project Lead







Assigning QA/QC Duties to Auditing Team Analysts





Review the overall program compliance status to determine focus/priorities for outgoing compliance related calls, including running auditing reports in the program web-based interface.


Research and discuss review and findings with NOAA Project Lead including focus/priorities and the reason for that decision





Compliance Override Determination



Determine when to override compliance or raise the decision to the NOAA Project Lead





New issues require SEFHIER program managers approval and must be requested within the same business day


Existing or known issues (instruction from the SEFHIER program manager has previously been provided): researching the current user's issue and making a determination is required within one (1) business day including follow up with support team member on override determination


Ensure team member documents the reason for the override and who approved it in the correspondence





Meetings



At a minimum, meet for at least 15 minutes, twice a month to review program auditing updates


Provide program manager with updates based on real SEFHIER data, using data from FHIER or other sources as necessary/discussed


Attend all SEFHIER meetings when working


Show up to meetings on time, and participate when called on and/or with relevant questions


Provide detailed and accurate information, as requested





Review any notes for accuracy





Enter daily time/activity reports



Log daily time spent on activities and raise concerns to Program Manager


Review Auditing Team Analysts' entries/time, raising any concerns to the contract program manager immediately





Document daily activity time in google excel spreadsheet





Job Requirements:



Advanced proficiency in MS (Word and Excel) and Google Suite products; advanced proficiency includes the ability to perform the following:





MS Excel/Google Sheets: pivot tables, formula functions, formatting, creating charts, linking workbooks, sorting and filtering, Data Analysis ToolPak





MS Word/Google Docs: formatting and page set-up, creating tables and figure captions and lists, mail merge, mailing/printing mailing labels, and tracking changes





One (1) to three (3) years of experience with auditing and querying large datasets, and working in a relational database to run auditing reports and track auditing changes and compliance related activities


Excellent interpersonal and customer service skills, ability to deal with challenging personalities


Knowledge and experience working with federal fisheries/fisheries management, or research in these subject areas


Ability to lead teams, direct workloads, review staff activity reports and work closely with Program Manager to successfully run the program

Experience in auditing records and presenting auditing results in plain language


Preferred:



Experience with SAS and/or R is desirable


Bachelor of Science degree in a field related to biological science or biological statistics


Experience and knowledge of SQL database language


Knowledge of fishery management processes (e.g., fishery management councils, fishery management plan amendments, fishing regulations)


Experience working directly with the fishing community


Three (3) or more years of experience performing auditing work, which includes experience with performing data QA/QC and/or compliance type work to assist in the development and operation of vessel compliance with federal permit reporting requirements





Job Details:



Remote


Flexible hours of operation unless covering the general SEFHIER customer call center queue or VMS call center queue - 8 am to 4:30 pm eastern, Monday through Friday.


No travel




About Lynker


Lynker is a growing, Hub-zone certified small business specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.


We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.


Lynker offers a team-oriented work environment, competitive salaries and benefits, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions.


Lynker is an E-Verify employer.


Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.

Keywords: Lynker Corporation, Leesburg , Lead Auditing Analyst, Professions , Leesburg, Virginia