Field Service Technician
Company: Snap-on Inc
Location: Leesburg
Posted on: June 25, 2022
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Job Description:
Overview:
The global leader in automotive equipment, Snap-on Equipment,has an
immediate opening for a Field Service technician.The Field Service
Technician (FST)is responsible for overall service call completion
within territory.The FST is also responsible for assisting in
problem solving, equipment installation and repair. Additional
responsibilities are below.Serviceable equipment includes:-Wheel
Aligners -Wheel Balancers-Tire Changers-Alignment Lifts-Automotive/
General Purpose Lifts-Specialty Lifts-Brake Lathes-Collision Repair
Equipment Responsibilities:
Ability to follow Snap-on's Safety priorities and maintain a safe
working environment, through awareness and focusAbility to further
expand the use of Rapid Continuous Improvement in the day to day
activates of the job, to help increase organizational
capacity.Repair, maintain and install equipment in assigned
territory.Follow clearly established standards for repair protocol,
response times prioritization and customer communications.Assists
Associate FST and FST employees with complex customer
problems.Responsible for call completion and closure for all
customers in assigned area.Manage customer s equipment needs during
and after warranty periods.Resolves customer problems and ensures
customer satisfaction.Sells contracts, updates/upgrades, and parts
in assigned territory.Calls on customer prior to warranty or
contract termination date.Makes cold calls to pursue the sale of
service contracts.Schedules regular site visits with customers in
order to provide timely accurate equipment service.Assists with
collection of outstanding receivables.Administrative duties as
required.Ability to resolve customer problems and ensure customer
satisfaction.Assists with collection of outstanding
receivables.Administrative duties such as onsite signatures form
customers, inventory management, and fleet management.Collaboration
with Snap-on Equipment Sales Force. Qualifications:
Associates Degree in a technical field, military training or
equivalent with 1-5 years of experience.Basic knowledge of
pneumatics and strong mechanical skills.Computer literacy on
Microsoft office products. And knowledge of PC hardware
repair.Basic knowledge of under car automotive operations.
Knowledge of all products serviced by Snap-on Inc. as well as
knowledge of all internal procedures.Ability to lift 75 lbs and
work in an environment where frequent walking, standing, bending,
twisting, kneeling, squatting, and sitting while driving is
required.Strong communication skills. Ability to work with
customers on a direct basis.Must possess a valid driver's
license.Must possess the ability to work from home and is a
self-starter.Snap-on Incorporated is a leading global innovator,
manufacturer and marketer of tools, diagnostics, equipment,
software and service solutions for professional users. Products and
services include hand and power tools, tool storage, diagnostics
software, information and management systems, shop equipment and
other solutions for vehicle dealerships and repair centers, as well
as customers in industry, government, agriculture, aviation and
natural resources. Products and services are sold through the
company's franchisee, company-direct, distributor and Internet
channels. Founded in 1920, Snap-on is a $2.8 billion, S 500 Company
headquartered in Kenosha, Wisconsin.EEO/MFDVFor more
information:
Keywords: Snap-on Inc, Leesburg , Field Service Technician, Professions , Leesburg, Virginia
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