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Customer Service - Relocation Coordinator - Inbound

Company: Victory Van Corporation
Location: Leesburg
Posted on: May 12, 2022

Job Description:

Customer Service - Relocation Coordinator - Inbound
Victory Van has been an industry leader in the moving, relocation and storage business for 75 years.

We are seeking Customer Service / Move Coordinators to work in our dynamic, fast-paced environment. This position is responsible for ensuring excellent consumer experience.

This position is under the supervision of the Customer Service Manager, as a liaison between the Sales Rep, Customer Service and Operations to ensure all aspects of the move are properly arranged and within our operational, contractual and industry guidelines.

Pay & Benefits: $21 - $24/hour DOE plus full health/PTO/401k match

Essential Duties/Key Responsibilities:

  • Maintain communication throughout the move process with sales, coordinators, driver and operations
  • Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer
  • Alert and update appropriate parties to any changes, modifications to schedule, etc.
  • Ensures file content is complete and accurate
  • Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system
  • Serves as the backup for customer facing coordinators as needed.
  • Responsible for the data integrity in the system regarding domestic residential COD moves.
    Who you are:
    • You build trust, good working relationships and communicate effectively with your colleagues and across functions.
    • An effective communicator who understands the importance of this Role.
    • Willing to learn new skills and ability to adjust to changes quickly
    • You will represent Victory Van Corporation in the most professional and proficient manner.
    • Minimum Qualifications/Requirements:
    • Experience providing outstanding customer service, fostering trust, and growing customer satisfaction
    • Excellent phone presence and etiquette and have multi-tasking skills.
    • Proficient using MS Windows-based software applications to include Outlook.
    • Must be organized detail-oriented, and able to provide support to other team members, and interact with customers as needed.
    • Ability to work in a fast pace and multi-tasked environment.
    • Enthusiastic with high energy throughout the workday
    • Professional appearance
    • Experience in the moving industry is a plus but not required- we will train the right person!
      Must be able to pass a pre-employment criminal background screen and drug screening.

      • Bachelors degree and 1-2 years industry experience preferred;
      • Associate degree with at least 2 years of customer service experience.
      • High School graduate or equivalent with 3 years of industry experience will be considered.
        Apply Online Below

Keywords: Victory Van Corporation, Leesburg , Customer Service - Relocation Coordinator - Inbound, Professions , Leesburg, Virginia

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