Customer Service - Relocation Coordinator - Inbound

Company: Victory Van Corporation
Location: Leesburg
Posted on: May 12, 2022

Job Description:

Customer Service - Relocation Coordinator - Inbound
Victory Van has been an industry leader in the moving, relocation and storage business for 75 years.

We are seeking Customer Service / Move Coordinators to work in our dynamic, fast-paced environment. This position is responsible for ensuring excellent consumer experience.

This position is under the supervision of the Customer Service Manager, as a liaison between the Sales Rep, Customer Service and Operations to ensure all aspects of the move are properly arranged and within our operational, contractual and industry guidelines.

Pay & Benefits: $21 - $24/hour DOE plus full health/PTO/401k match

Essential Duties/Key Responsibilities:

• Maintain communication throughout the move process with sales, coordinators, driver and operations
  
• Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer
  
• Alert and update appropriate parties to any changes, modifications to schedule, etc.
  
• Ensures file content is complete and accurate
  
• Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system
  
• Serves as the backup for customer facing coordinators as needed.
  
• Responsible for the data integrity in the system regarding domestic residential COD moves.
  Who you are:
  
  • You build trust, good working relationships and communicate effectively with your colleagues and across functions.
    
  • An effective communicator who understands the importance of this Role.
    
  • Willing to learn new skills and ability to adjust to changes quickly
    
  • You will represent Victory Van Corporation in the most professional and proficient manner.
    
  • Minimum Qualifications/Requirements:
    
  • Experience providing outstanding customer service, fostering trust, and growing customer satisfaction
    
  • Excellent phone presence and etiquette and have multi-tasking skills.
    
  • Proficient using MS Windows-based software applications to include Outlook.
    
  • Must be organized detail-oriented, and able to provide support to other team members, and interact with customers as needed.
    
  • Ability to work in a fast pace and multi-tasked environment.
    
  • Enthusiastic with high energy throughout the workday
    
  • Professional appearance
    
  • Experience in the moving industry is a plus but not required- we will train the right person!
    Must be able to pass a pre-employment criminal background screen and drug screening.
    
    Education:
    
    • Bachelors degree and 1-2 years industry experience preferred;
      
    • Associate degree with at least 2 years of customer service experience.
      
    • High School graduate or equivalent with 3 years of industry experience will be considered.
      Apply Online Below

Keywords: Victory Van Corporation, Leesburg , Customer Service - Relocation Coordinator - Inbound, Professions , Leesburg, Virginia