Summer Associate Internship (Data Scientist - Compliance Public Policy)
Company: Navy Federal Credit Union
Location: Winchester
Posted on: November 18, 2023
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Job Description:
OverviewTeam OverviewThe Compliance-Complaints Section plays a
significant role in Navy Federal's enterprise-wide complaints
management system. The team reviews member complaints submitted to
the Consumer Financial Protection Bureau (CFPB), the Better
Business Bureau (BBB), and direct letters from our members
(Escalated Concerns).Work on the team includes:Guaranteeing that
Navy Federal's responses address all issues raised in
complaints;Ensuring that members are treated fairly and each
complaint is allocated sufficient attention and resources to
address its unique facts and circumstances;Verifying that the
response is characterized to communicate Navy Federal's full
compliance with applicable laws, regulations, and
guidelines;Identifying operational compliance risks;Monitoring and
identifying compliance trends;Maintaining the Member Complaints AI
Model; andRecommending potential process enhancements to enable
end-to-end complaints management through centralized data,
modeling, and CRM platform implementationPotential Project:This
role will be a member of the Data Complaints team within
Compliance-Complaints. The team possesses a wide range of expertise
ranging from process management, data & analytics, systems
analysis, and business intelligence, to data science. The role will
have high visibility with opportunities to work cross across
various teams within the Enterprise. It will be essential for the
Summer Associate to be a problem solver, quick learner, and
self-starter in order to identify opportunities to support
Complaints trends analysis and help with the centralization of
complaints across all channels.The Summer Associate would be
responsible for assistance with researching, standardizing, and
extrapolating complaints data from various sources (e.g.: Azure
Data Lake). The Summer Associate will perform qualitative and
quantitative analysis of various complaints data sources to
identify gaps and opportunities to improve data quality. Based on
the data discovery, the Summer Associate would be responsible for
assistance with the creation of artificial intelligence models for
reporting Complaints Data, in response to audit requests and the
Complaints team's reporting needs.The Summer Associate Program is a
12-week internship program beginning in May 2024 and ending in
August 2024. Students will work on impactful projects and
meaningful work during their internship. To qualify for this
position, applicants must be currently pursuing a degree from an
accredited college or university and have an anticipated graduation
date of December 2024 or later.ResponsibilitiesAssess Complaints
data within Mission Data's Data Lake (and various other sources) to
identify gaps and opportunities to improve Complaints' data
qualityAnalyze Complaints data to understand, predict, and identify
trends relating to topic modeling to support regulatory
reportingDevelop suggestions and recommendations for strategic
initiatives based on findings, and data research, and develop a
roadmap or actionable plan as applicableDevelop and present
proposal on findings from analysis and research to Upper Management
and Senior ExecutivesManage, architect, and analyze Complaints data
in order to build data-driven insights and enhance Complaints'
Identification AI ModelEnhance the existing Regulatory Risk
Complaints Identification modelEvaluate model design, and
performance, and provide areas of
recommendationQualificationsBusiness Skills:Excellent communication
skillsSelf-starter with significant experience in managing multiple
priorities independentlySignificant experience in problem
resolution including determining root cause, scope, and scale of
issuesExperience that demonstrates the ability to research,
compile, and document data, business processes, and
workflowsAdvanced skill in maintaining accuracy with high attention
to detailAdvanced research, analytical, and problem-solving
skillsAdvanced presentation, verbal, and written communication
skills advanced skill in identifying and analyzing business
requirements and recommending solutionsSignificant experience in
managing cross-functional, multi-dimensional teams and projects of
the highest complexity with high business risk and impactAdvanced
skill in analyzing statistics and reports to determine business
performance, trends, and reportingAdvanced skill in data mapping
and building requirementsTechnical skills:Currently pursuing a
graduate degree in Data Science, Data & Analytics, Computer
Science, Software Engineering, or other related degreeAdvanced
skill in interpreting, extrapolating, and interpolating data for
statistical research and modelingAdvanced knowledge and experience
with Natural Language ProcessingAdvanced skill in data mining, data
wrangling, and data transformation with both structured and
unstructured data; deep understanding of data modelsAdvanced skill
interpreting and synthesizing large amounts of informationdvanced
skill in Data Interpretation, Qualitative and Quantitative
AnalysisAdvanced skill in Python, SQL, and Data Querying (able to
pull/transform data)Advanced knowledge of cloud computing
technologies such as: Apache Spark, Azure Data Factory, Azure
DevOps, Azure ML (Machine Learning), Microsoft Azure,
DatabricksAdvanced skill in programming languages and
databasesUnderstanding of systems architectureFamiliarity with Data
Engineering concepts (ex: ETL tools and techniques)Understanding of
Software Development Lifecycle (SDLC) and modeling
lifecycleAdvanced skill in Data Management, Data
Validation/Cleansing, and Information AnalysisLocation: Remote,
Hybrid - 820 Follin Lane, Vienna, VA 22180 - 5550 Heritage Oaks Dr
Pensacola, FL 32526 - 141 Security Dr. Winchester, VA 22602Hours:
Monday - Friday 8:00 am - 4:30 pmNavy Federal is now hybrid! Our
standard enterprise requirement for a hybrid schedule is to report
onsite 4-16 days each month. The number of days reporting onsite
will ultimately be determined by the employee's leadership and
business unit needs. You will learn more throughout the hiring and
onboarding process.About UsYou have goals, dreams, hobbies, and
things you're passionate about-what's important to you is important
to us. We're looking for people who not only want to do meaningful,
challenging work, keep their skills sharp and move ahead, but who
also take time for the things that matter to them-friends, family,
and passions. And we're looking for team members who are passionate
about our mission-making a difference in military members' and
their families' lives. Together, we can make it happen. Don't take
our word for it:--- Military Times 2022 Best for Vets Employers---
WayUp Top 100 Internship Programs--- Forbes - 2022 The Best
Employers for New Grads--- Fortune Best Workplaces for Women---
Fortune 100 Best Companies to Work For ---- Computerworld - Best
Places to Work in IT--- Ripplematch Campus Forward Award -
Excellence in Early Career Hiring--- Fortune Best Place to Work for
Financial and Insurance ServicesEqual Employment Opportunity: Navy
Federal values, celebrates, and enacts diversity in the workplace.
Navy Federal takes affirmative action to employ and advance in
employment qualified individuals with disabilities, disabled
veterans, Armed Forces service medal veterans, recently separated
veterans, and other protected veterans.
EOE/AA/M/F/Veteran/Disability
EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the
right to fill this role at a higher/lower grade level based on
business need. An assessment may be required to compete for this
position. Job postings are subject to close early or extend out
longer than the anticipated closing date at the hiring team's
discretion based on qualified applicant volume. Navy Federal Credit
Union assesses market data to establish salary ranges that enable
us to remain competitive. You are paid within the salary range,
based on your experience, location and market positionBank Secrecy
Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Leesburg , Summer Associate Internship (Data Scientist - Compliance Public Policy), Other , Winchester, Virginia
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