Summer Associate Internship (Contact Center Business Intelligence and Data Science)

Company: Navy Federal Credit Union
Location: Winchester
Posted on: September 12, 2023

Job Description:

Overview
The Contact Center Business Intelligence and Data Science team has four core groupings: Data Operations, Insights and Data Science, Data Engineering, and Performance Management and Self-Service.
Data Operations enables our division to deliver business value from our data and its underlying infrastructure. It's the overall approach to designing, building, moving, and using our data on-premises and in the cloud.
The Insights and Data Science group focuses on delivering descriptive, exploratory, inferential, predictive, causal, and mechanistic analysis within the Data Operations structure. They work directly with the Data Engineering group to ensure the data is sourced and governed.
The Data Engineering group focuses on designing, developing, and maintaining data infrastructure tools and platforms under the Data Operations structure. They source raw data from various sources and transform it into usable information that data analysts and data scientists can use to interpret and analyze.
The Performance Management and Self-Service group focuses on Performance Management and the self-service catalog for the Contact Center. They ensure business value alignment, strategic alignment, and governance for the performance management platform for over 5500 users. Additionally, they manage the Contact Center self-service catalog and ensure report governance.
The Summer Associate will work in a flexible hybrid or remote manner and may report to one of our campuses in Winchester, VA or Pensacola, FL. The Summer Associate will work primarily in the Insights and Data Science group but may also work cross-functionally with the Data Operations and Performance Management and Self-Service groups.
A possible project for the Summer Associate would be Signal Detection: Working with senior analysts and data scientists to develop a framework to detect signals in business data and automate analysis in a SQL server environment.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.
Responsibilities
Support the development, maintenance, and management of reporting, dashboards, data models, and analytical results
Evaluate and define functional requirements for analytics and business intelligence (BI) solutions
Retrieve, analyze, and validate data and test accuracy of reported results
Work with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives
Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems
Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness, and predict business outcomes
Identify trends and patterns in business data; create data visualizations to support business decision making
Support complex Data Science and Big Data projects
Communicate data outcomes to business stakeholders and leadership
Qualifications
Pursuing Bachelor's degree in Information Systems, Computer Science, Engineering, or other related field
Some experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, related analytical tools and programming languages
Some skill in interpreting, extrapolating, and interpolating data for statistical research and modeling
Working knowledge of problem resolution including determining root cause, scope, and scale of issues
Basic skill presenting findings, conclusions, alternatives, and information clearly and concisely
Familiarity with data warehousing, data cleaning, and other analytical techniques required for data usage
Effective skill in understanding and communicating data presented in models, charts, and tables
Effective skill in the use of measurement and statistical practices to analyze current and historical data to make predictions, identify risks and opportunities enabling better decisions on planned/future events
Working knowledge of and the ability to perform basic statistical analysis such as measures of central tendency, normal distribution, variance, standard deviation, basic tests, correlation, and regression techniques
Familiarity with data models, design tools, business/technical requirements, statistical programming languages, and data queries
Familiarity with various data structures and ability to extract data sources (e.g., PySpark, PowerBI)
Effective SQL Skills
Basic verbal and written communication skills
Hours: Monday - Friday 8:00AM, - 4:30PM
Location: Remote 820 Follin Lane, Vienna, VA Heritage Oaks Dr Pensacola, FL Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
--- Military Times 2022 Best for Vets Employers
--- WayUp Top 100 Internship Programs
--- Forbes 2022 The Best Employers for New Grads
--- Fortune Best Workplaces for Women
--- Fortune 100 Best Companies to Work For
--- Computerworld Best Places to Work in IT
--- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
--- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Leesburg , Summer Associate Internship (Contact Center Business Intelligence and Data Science), Other , Winchester, Virginia