OnSite Specialist- Leesburg, VA
Company: Stryker Group
Location: Leesburg
Posted on: May 26, 2023
Job Description:
Why customer service at Stryker? Are you interested in making a
difference in healthcare by assisting sales reps and building
relationships with customers? As a member of our customer services
team, that is exactly what you will do!Here, you willbe a part of a
dynamic and supportive team that provides solutions to our
customers in their time of need. We are proud to be named one of
the World's Best Workplaces and a Best Workplace for Diversity by
Fortune Magazine! Learn more about our award-winning organization
by visiting Our benefitsinclude bonuses; commissions; healthcare;
insurance benefits; retirement programs; stock based plans; family
and parenting leaves; tuition reimbursement; wellness programs;
onsite fitness centers and cafeterias; discount purchase programs;
and service and performance awards - not to mention various social
and recreational activities.General Description:Utilizes a wide
array of knowledge, technical skills and critical thinking
abilities to facilitate job functions during surgical procedures as
well as preoperative and postoperative equipment
management.Essential Functions:
- Provides clinical surgical support by managing all relevant
equipment.
- Anticipates related device needs of the O.R. staff and surgeon
during surgical procedures.
- Is responsible for trouble-shooting and maintaining Stryker
equipment and or other related devices.
- Works with surgeons, O.R. personnel, central processing,
biomedical and all other related personnel.
- Maintains knowledge base of equipment and disposable products
through Stryker education training programs.
- Provide physicians and OR personnel with information on new and
current products.
- Must be able to accurately and honestly record and report data
metrics related to all specific job functions on a monthly
basis.
- Responsible for maintaining up-to-date account information to
ensure continuous high levels of service at the account.
- Accurately records and reports all surgical procedure
information.
- Adheres to all Stryker and medical facility policies, standards
and procedures.
- Must be able to analyze and resolve both routine and
non-routine product issues expediently using independent
judgment.
- The ability to provide on-call services, as required, by the
medical facility.QUALIFICATIONS:
- Bachelor's Degree, Associate's Degree or equivalent
certifications preferred.
- Operating Room experience and demonstrated knowledge of
anatomy, surgical procedures and techniques preferred.
- Applicable for Specialists working in Sterile Processing
Department: IAHCSMM CRCST Certification within 6 months of start
date and on time yearly renewal
- Ability to exert up to 50lbs of force occasionally and/or up to
20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended
period of time.
- Basic computer skills including Microsoft Office, strong
verbaland written communication, interpersonal, and organizational
skills are essential.
- Excellent time management skills with ability to use
independent judgment and critical thinking effectively.
- Must be able to explain and generate detailed guidelines and
procedures.
- Maintain professional appearance, work ethic, and attitude
required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality
policies and procedures.
- Must have near visual acuity (corrected) color vision,
mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies
(e.g. in the printed word, product appearance, etc.).
- Excellent analytical skills.
- Excellent interpersonal skills.
- Excellent equipment problem-solving skills.
- 5-10% travel requiredCOVID-19 vaccination requirements Stryker
is driven to work together with our customers to make healthcare
better. Employees and new hires in sales and field roles that
require access to customer accounts as a function of the job may be
required, depending on customer requirements, to obtain the
COVID-19 vaccination as an essential function of their role. Know
someone at Stryker? Be sure to have them submit you as a
referralprior to applyingfor this position. Learn more about
ouremployee referral programat About Stryker Stryker is one of the
world's leading medical technology companies and, together with our
customers, is driven to make healthcare better. We offer innovative
products and services in Orthopaedics, Medical and Surgical, and
Neurotechnology and Spine that help improve patient and hospital
outcomes. We are proud to be named one of the World's Best
Workplaces and a Best Workplace for Diversity by Fortune Magazine!
Learn more about our award-winning organization by visiting
Keywords: Stryker Group, Leesburg , OnSite Specialist- Leesburg, VA, Other , Leesburg, Virginia
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