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IT Support Specialist I

Company: Iridium Satellite LLC
Location: Leesburg
Posted on: March 18, 2023

Job Description:

IT Support Specialist I

Job Locations


Job ID



Information Technology

Worker Category

Regular Full-Time[F]

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities

What We're Looking For:Iridium is seeking a talented and motivated IT Support Specialist I to join our Information Technology team. As an IT Support Specialist I, you will provide daily support of end user requests and issues, assist with providing level I troubleshooting and remediation support for the Iridium IT Service Desk, and work in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users. In this role, you will work on a small team, so if you are passionate about being a team player and assisting others, we'd like to talk to you! What You'll Do:

  • Assist in administering, supporting, and maintaining desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment
  • Maintain a professional attitude and appearance while providing excellent customer service
  • Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment
  • Participate in employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access
  • Work on service requests and help desk tickets daily
  • Help your team maintain company asset management within the Configuration Management Database (CMDB)
  • Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties
  • With guidance, draft, update, and validate Service Desk documentation, such as internal and user facing knowledge articles
  • Continually learn and improve skill sets through use of varies learning platforms such as Pluralsight, SNOW knowledgebase, etc.

    Experience & Education Requirements / EEO

    What You'll Need to Succeed:
    • High School Diploma or GED
    • 2+ years' experience with desktop support
    • 2+ years' experience working with Windows desktop OS
    • 2+ years' experience providing in person or remote customer service
    • Knowledge of ITIL best practices; have or obtain ITIL Foundation certification within 6 months of hire
    • Ability to work on a geographically diverse team and in a remote capacity
    • Ability to produce consistent, error-free work based on defined regulations and standards
    • Ability to collaborate by having helpful, supportive communication with management and peers
    • Can demonstrate the following Service Desk Level I competencies:
      • Understanding of Windows core functionality and support including general applications support
      • Intermediate troubleshooting support for users in a Windows environment
      • Understanding of how to manage and maintain Windows desktop operating system
      • Technical understanding of core Microsoft Office functionality with ability to provide troubleshooting and support to end users
      • Understanding of Office 365 and cloud functionality
      • General computer networking knowledge and understanding of core concepts in alignment with CompTIA and Network+ fundamentals
      • Knowledge of deploying Windows 10 images in an enterprise environment
      • Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively
      • Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you
      • Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you
      • Capable of handling multiple tasks at once and completing them on time with mostly no errors
      • An eagerness to develop professionally, continuously learn, and share knowledge with others Things That Would be Great if You Brought to the Table
        • One or more of the following industry certifications:
          • Help Desk Institute (HDI)
          • CompTIA A+
          • CompTIA Network+
          • CompTIA Security+We'll also need you to:
            • Be able to work varied shifts and off hours, on a limited basis, to support upgrades
            • Lift up to 40 lbs
            • Crawl under desksWork Environment:This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion. Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

Keywords: Iridium Satellite LLC, Leesburg , IT Support Specialist I, Other , Leesburg, Virginia

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