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Measurement Specialist, Flooring

Company: The Home Depot
Location: Leesburg
Posted on: March 16, 2023

Job Description:

Position Purpose: The Measurement Specialist, Flooring is responsible for traveling to customers homes to perform in-home flooring measurements. The Measurement Specialist is directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals. The Measurement Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center. Major Tasks, Responsibilities and Key Responsibilities:

  • 90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting in-home flooring measurements.
  • 10% Drawing Review - Review and edit of floor drawings in the measurement tabletNature and Scope:
    • This Position typically reports to Assistant Market Manager
    • This Position has 0 Direct ReportsEnvironment Job Requirements:
      • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion including but not limited to lifting, bending, squatting within customers' homes.Minimum Qualifications:
        • Must be eighteen years of age or older.
        • Must be legally permitted to work in the United States.Education:
          • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Years of Work Experience:No experience is required. Preferred Experience:
            • Previous customer service, retail, or home improvement experience is a plus but NOT requiredPhysical Requirements:
              • Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Competencies:
                • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
                • Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment.
                • Demonstrated ability to effectively communicate with customers.
                • Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
                • Associates must have strong computer skills

Keywords: The Home Depot, Leesburg , Measurement Specialist, Flooring, Other , Leesburg, Virginia

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