LHSC On-Call Residential Coordinator
Company: Shelter House
Location: Leesburg
Posted on: August 3, 2022
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Job Description:
Title: Residential Coordinator On-Call
Department: Loudoun Homeless Services Center
Reports to: Assistant Director of Operations, LHSC
FLSA Status: Non-Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to
the homelessness crisis in Fairfax County. Since the organizations
inception, we have adapted and grown to meet community needs, all
while working in partnership with government and private partners
and community members. Today, Shelter House is a successful and
reputable organization of over 100 employees committed to
preventing and ending homelessness and domestic violence. In the
last year, our compassionate team of individuals changed the lives
of nearly 2,000 individuals, half of which were children.
Our Culture is built from our Core Values of Inclusivity,
Collaboration, Accountability, Respect, and Empowerment
(iC.A.R.E.). In addition to our incredible mission and culture, we
offer our employees a work-life balance, 401K (with employer
matching), and core benefits (medical/dental/vision) for full-time
employees with a generous employer contribution towards
premiums.
About the Role:
The Residential Coordinator provides essential 24-hour awake
coverage and supervision of the shelter. The Residential
Coordinator is the lead person on shift acting as the first point
of contact for client needs and support. This position is
responsible for crisis intervention, facilities management,
ensuring the safe and efficient operation of the front desk and
maintaining a positive living environment within the shelter. The
residential coordinator will ensure the safety of shelter residents
and the property of Shelter House.
How you will contribute:
* Maintain a safe and welcoming environment for clients by:
* Maintaining the dignity and confidentiality of all clients during
service delivery
* Complete intakes with new clients - explaining the program,
completing paperwork, and ensuring clients understand the
expectation of safety in the shelter.
* Providing an orientation to new clients and answering questions
for clients about the facility and available resources and
services.
* Ensuring clients basic needs are met by distributing toiletries,
laundry supplies, and other items to clients as needed and/or
requested.
* Respectfully and firmly reminding clients of the agreed on safety
guidelines as issues arise and deescalate crisis situations if
necessary
* Monitor and maintain visitor/guest check-in logs and front desk
calls and inquiries
* Update the daily log by documenting all interactions with clients
and any other significant events in the shelter; complete other
required logs
* Complete efficient and informative shift exchange with incoming/
outgoing staff and report on the days activities in order to
maintain consistency throughout the day
* Notify the supervisor of any critical incidents and complete a
Critical Incident Report before the end of shift for supervisor
review and submission.
* Work closely with case managers to support and reinforce the
clients service plan and maintain ongoing communication regarding
client progress
* Complete (and document the results of) unit inspections
* Facilitate fire drills as scheduled by the Residential
Supervisor
* Assist with client move ins and move outs
* Maintain a number of certifications to ensure safety in the
shelter - CPR, First Aid, and ServSafe (for food handling). Be
willing to administer CPR and First Aid and also to assist in
preparing and serving food.
* Accept donations and support volunteer programs and events in the
shelter
* Participate in staff meetings and staff training as directed
* Ensure compliance with all agency policies and best practices
* Serve as emergency personnel and must report to work as scheduled
regardless of circumstances (inclement weather, highway congestion,
etc.)
* Safely utilize Shelter House owned vehicles to drive clients to
various locations.
* Proficiently utilize Microsoft products as a part of day-to-day
work requirements.
* Exemplify the Shelter House core values of (iCARE); Inclusivity,
Collaboration, Accountability, Respect and Empowerment
* Perform other duties deemed necessary to support the program and
agency
About You:
Required:
* A high school diploma or GED
* 2+ years of experience in human services
* Ability to build strong working relationships with clients and
team members
* Strong verbal and written communication skills
* Willingness to work evenings and weekends when needed
Preferred:
* A bachelors in human services/ related field
* Experience working in programs serving homeless families
* Experience working in a residential environment
* Current CPR/ First aid certification
Physical Requirements:
* Annual TB Test is required
* Ability to sit or stand for long periods
* Ability to lift items weighing 10-20 pounds
Must be fully vaccinated against COVID-19 as defined by the CDC or
qualify for a medical or religious exemption before starting
work.
ADA Statement: Shelter House will make reasonable accommodations in
compliance with the Americans with Disabilities Act of 1990. Any
person in need of an accommodation should contact Human Resources
directly for assistance.
Equal Opportunity Employer
Text REQ537 to 571-200-0371 to apply via text.
Keywords: Shelter House, Leesburg , LHSC On-Call Residential Coordinator, Other , Leesburg, Virginia
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