Conference Floor Attendant
Company: Lansdowne Resort
Location: Leesburg
Posted on: May 14, 2022
Job Description:
Job DescriptionJob SummaryThe Conference Services Floor
Attendant is responsible primarily for assisting in setting-up
rooms to specified standards, refreshing when directed and clean-up
of all conference and banquet functions. Essential Functions•
Maintains a commitment to customer service and guest satisfaction•
Prepares all conference & banquet space prior to events• Tears down
all conference & banquet space after events• Know the names and
locations of every function room• Follows Conference & Banquet
Event Orders with strong attention to detail• Maintains a strong
knowledge of various types of set-up• Attends appropriate resort,
division and department meetings• Maintains the cleanliness of
conference & banquet storage rooms• Assembles dance floors•
Arranges buffets, stages and podiums• Interacts with resort staff
in a professional manner, assisting other departments with
necessary information• Always maintains a professional demeanor and
attitude• Communicates all pertinent information to the Conference
Floor team• Maintains constant awareness of safety issues, (i.e.
broken glass, frayed electrical cords, leaks, broken locks and
suspicious persons). Reports all safety incidents to the on-duty
supervisor.• Follows through on lost and found procedures. No
articles shall be removed from occupied rooms. Absolute respect for
guest property should always be exercised.• Reports to work on time
and according to posted schedule• Maintains a professional
appearance. Follows all property dress code standards• Remains
alert, courteous and helpful to the guests and colleagues at all
time• Performs other duties as assigned Other Duties
- All Associates are required to fully comply with hotel and
departmental rules, regulations and policies for the safe, secure,
effective and environmentally friendly operation of the hotel
facilities. Examples include, but are not limited to lost and found
procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental
meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is
essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and
non-uniformed associates.
- Comply with hotel service and behavioral standards towards our
guests, vendors and fellow colleagues, including, but not limited
to ensuring proper phone etiquette, courteous and respectful
behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are
consistent with the policies and procedures of the hotel.Working
Conditions & Physical RequirementsPhysical Effort:Significant
portions of day require prolonged standing and moving, lifting or
transporting materials up to 100 lbs such as tables, chairs, boxes,
etc. Ability to visually review documents and computer screen
throughout day.Physical Environment:Ability to walk or stand for
extended periods of time during course of shift. Manual
SkillsSignificant portions of daily assignments involve application
of manual skills requiring motor coordination in combination with
finger dexterity, e.g., typing, handwriting, or machine
operations.Work Schedule: Due to the cyclical nature of the
hospitality industry, Associates may be required to work varying
schedules to reflect the business needs of the
hotel.Safety:Responsible for operating within hotel safety
guidelines, including the safe and responsible operation of hotel
equipment. Reports and addresses safety concerns as they arise.
Ensures safe handling of chemicals in accordance with hotel and
department standards and utilizes proper personal protective
equipment (PPE) when appropriate.QualificationsEducation:High
school diploma or equivalent vocational training certificate
required. Experience:Banquet or Conference Services experience.
Prior experience within a four star hotel brand preferred.Computer
Skill & Other Technical Skills:Ability to learn and utilize
computer software and hardware required. Ability to easily maneuver
on computer keyboard required.Ability to learn, utilize and
communicate effectively via company issued communication devices
(e.g. Nextel phones, etc).Communication:Advanced ability to
comprehend and speak English to understand and respond to
information and address advanced guest requests required both
verbally and in writing. Knowledge of additional language(s)
preferred.Licenses or Certifications:n/aOther:Must be
customer-service oriented and have excellent hospitality
skills.Must be able to calculate basic mathematic functions.
Keywords: Lansdowne Resort, Leesburg , Conference Floor Attendant, Other , Leesburg, Virginia
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