Enterprise Operations Cnter Tech (M-F 12am-8:30am)

Company: United Business Solutions Inc
Location: Leesburg
Posted on: May 11, 2022

Job Description:

Interested can share resumes to chris@ubsols.com Enterprise Operations Center Technician 1381 Leesburg, VA Contract Cilent is seeking for an Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. This position provides 24X7X365 monitoring and alerts for infrastructure operations and services. Qualified candidates will monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The position also conducts trending and deep dive analyses of infrastructure components to identify and anticipate infrastructure issues before they happen. When they occur, this position oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. This position also manages tools that provide 24X7X365 monitoring, alerts and notifications of systems and services throughout the enterprise. Responsibilities: Provide coverage for monitoring enterprise systems and services 24X7X365, 12am to 8:30am, M-F Manage and maintain SolarWinds/Orion System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds/Orion monitoring and alerts. Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Identify and demonstrate appropriate monitoring toolsets. Skills Required: General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds/Orion tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. US Citizenship or documented proof of eligibility to work in the US is required. Applicants selected will be subject to a Government investigation and must meet eligibility requirements to obtain Government clearance. The Federal Vaccine Mandate affects this position and as a Federal Contractor, you will be required to provide proof of full COVID-19 vaccination upon offer letter acceptance. Skills Preferred: Experience working with a large organization (> 35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system BMC Remedy is a plus. Comp TIA and or Network+ certifications. Education: High school diploma/GED and 13 years IT experience OR Bachelor's degree with an accredited college in Information Technology, and 5 years IT experience. Interested can share resumes to chris@ubsols.com

Keywords: United Business Solutions Inc, Leesburg , Enterprise Operations Cnter Tech (M-F 12am-8:30am), Other , Leesburg, Virginia