Supervise up to 120 associates in the Customer Service
Department [cashiers, baggers, customer service clerks] and
accounting office. Is responsible for assisting the Department
Manager with the overall direction, coordination, and evaluation of
these departments. Carry out supervisory responsibilities in
accordance with Harris Teeter's policies and standards.
Responsibilities will include performing floor
monitor duties, interviewing and training associates; planning,
assigning, and directing work; assist in appraising performance;
rewarding and disciplining associates; addressing complaints and
resolving problems. Ensure that all items listed on the Customer
Service Store Visit Audit and Loss Prevention Front End Audit are
performed. Provide immediate coaching/feedback to associates who
are not in compliance with expectations. Perform duties of customer
service clerks, accounting office associates, cashiers, and baggers
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the
SUPERVISORY SKILLS. Commitment to unparalleled customer service;
excellent communication and interpersonal skills; willingness and
desire to advance stores current position in the community through
involvement in local activities; willingness to participate in
customer service training and orientation and to work with the team
to increase customer satisfaction and sales; flexible enough to
manage multiple tasks; work effectively under pressure and with
distractions; demonstrate patience when interacting with the
Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general
education degree (GED); or one to three years related experience
and/or training; or equivalent combination of education and
PERSONAL SKILLS. Commitment to unparalleled customer service.
Excellent communication and interpersonal skills. Willingness to
participate in and successfully complete required training and to
work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple
instructions, short correspondence, and memos [in English]. Ability
to write simple correspondence [in English]. Ability to effectively
present information in one-on-one and small group situations to
customers, vendors, and other associates of the organization who
only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual
should have knowledge of HT Internet software; E-mail; Inventory
software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit
numbers and to multiply and divide with 10's and 100's. Ability to
perform these operations using units of American money and weight
measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding
to carry out instructions furnished in written, oral, or diagram
form. Ability to deal with problems involving several concrete
variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training
including but not limited to: new hire
orientation, customer service network, safety, customer service
clerk technical skills, floor monitor technical skills, and
Department manager training.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the associate is regularly required to
stand; walk; use hands to finger, handle, or feel; reach with hands
and arms; talk or hear; and taste or smell. The associate is
occasionally required to climb or balance and stoop, kneel, or
crouch. The associate must regularly lift and/or move up to 25
pounds and reach 6 to 48 inches, and occasionally lift and/or move
up to 40 pounds
and reach from 6 to 72 inches. Specific vision abilities
required by this job include close vision, and depth
WORK ENVIRONMENT. The work environment characteristics described
here are representative of those
an associate encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is
frequently exposed to wet and/or humid conditions and moving
mechanical parts. The associate is occasionally exposed to fumes or
airborne particles, toxic or caustic chemicals, and extreme cold.
The noise level in the work environment is usually