Patient Access Specialist

Company: Inova Health System
Location: Leesburg
Posted on: February 25, 2021

Job Description:

AboutJob DescriptionAt Inova, we understand that the level of care we provide our communities is only as good as the quality of people we employ. Inova's employees thrive throughout our nationally recognized, comprehensive network of hospitals, outpatient facilities, primary and specialty care physician practices, and health and wellness programs.Join a national healthcare leader in taking care of our region's families.Responsibilities Include, But Are Not Limited To* Lead the patient access team at an outpatient physical therapy clinic * Problem solves and partakes in customer service recovery * Excellent Customer Service Skills * Accesses appropriate systems or services to confirm insurance coverage or other means of payment. * Processes billing and insurance paperwork in compliance with regulatory guidelines. * Greets and interviews incoming patients/visitors to identify their needs and directs them accordingly * Ensures the work space and waiting areas are clean and welcoming to patients and visitors * Interviews patients to secure and document required medical, financial, demographic and insurance information. * Enters patient data into registration, medical record or other required information systems. * Coordinates with and notifies other departments of updated information/admission information. * Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. * Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. * Provides patients with pre-service instructions and confirms appointment details * Enters patient information into the scheduling system and coordinates appointments between departments as needed. * Modifies the schedule to accommodate emergency situations. * Identifies and communicates payer authorization and referral requirements. Completes and documents in appropriate computer system. * Maintains updated authorization/referral requirements information and communicates to team members. RequirementsMinimum requirements: * 2 years of patient access experience* GED or High School Diploma* Advanced communication and computer skills. Proven history of sound decision making, problem solving, and analytical thinkingWork Site LocationINOVA LOUDOUN HOSPITALWork Site Address44045 RIVERSIDE PARKWAYWork Site City/StateLEESBURG, VAScheduleMonday-Friday with every other weekendShiftEveningEEO TaglineM/F/Vets/Disabled

Keywords: Inova Health System, Leesburg , Patient Access Specialist, Other , Leesburg, Virginia