OPERATIONS SUPPORT ASSISTANT

Company: Loudoun County
Location: Leesburg
Posted on: May 14, 2020

Job Description:

OPERATIONS SUPPORT ASSISTANT Recruitment #20-110-2000 Date Opened 5/7/2020 08:00:00 AM Closing Date 5/21/2020 11:59:00 PM Hiring Range $37,229.23 - $49,328.73 Department MHSADS Job Type Open and Competitive Full/Part-Time Full-Time Benefits Full Benefits Reg/Temp Regular Introduction At Loudoun County's Department of Mental Health, Substance Abuse and Developmental Services, it is our mission to connect individuals and their families with person-centered, recovery-oriented services and supports in partnership with the Loudoun community. MHSADS department is currently seeking qualified applicants for a regular, full-time Operations Support Assistant to support Same-Day Access (SDA) activities. Job Description This position will work collaboratively in a medical office setting; supporting the team that assesses individuals to determine their eligibility for behavioral health services and initiate connection with appropriate resources based on the individual's recovery needs. Position responsibilities include, but are not limited to: Managing phone and email communication Providing information on services and supports; eligibility requirements and intake process Gathering information necessary to determine service eligibility Assisting with identification of resources and services in the community Monitoring Automated Phone Systems Supporting the maintenance of list of community resources Maintaining list of inter-department services, to include eligibility and referral requirements. The ideal candidate will the possess the following skills and abilities:-- Exceptional customer service skills; Ability to maintain composure in stressful situations; Strong written and oral communication skills; Attention to detail;-- Knowledge of insurance carrier requirements. Job Requirements Education and experience equivalent to a High School diploma--and--4 years of related work experience in a health or human services setting Bilingual - English/Spanish Experience utilizing an Electronic Health Record (EHR) Proficiency with Microsoft Office applications. (Outlook, Word, Excel, Power Point) Special Requirements PREFERRED:-- Associate degree with coursework in business, public administration or related field This position is a regular or occasional driver, in accordance with HR Policy 3.8. Post Conditional Offer Contingencies Employment is contingent upon successful completion of a criminal background check, credit check, driving record check and TB test. Must have a valid driver's license in Virginia or regional state of residence. Conclusion Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package! Retirement from the Virginia Retirement System (VRS) Annual leave Sick leave Annual Paid Holidays Group Health Plan Group Life Insurance Exceptional Performance Recognition Credit Union Membership Employee Assistance Program (EAP) Education and--Career Development Click on a link below to apply for this position:

Keywords: Loudoun County, Leesburg , OPERATIONS SUPPORT ASSISTANT, Other , Leesburg, Virginia