Performance Management Lead
Company: CACI
Location: Sterling
Posted on: April 5, 2026
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Job Description:
Job Title: Performance Management Lead Job Category: Information
Technology Time Type: Full time Minimum Clearance Required to
Start: TS/SCI with Polygraph Employee Type: Regular Percentage of
Travel Required: Up to 10% Type of Travel: Continental US * * * The
Opportunity : CACI is seeking an experienced and highly motivated
Network Service Provider Performance Management Lead. This
candidate should have 10 or more years of service operations and
delivery management experience in a network service provider
environment. The Performance Management Lead is a multifaceted
senior role in the client’s multi-supplier ecosystem supporting the
integration, management and measurement of Network Services .
Responsibilities: Be responsible for managing the Performance
Management and Service Level Management functions of the Network
Service Operations, and specifically the oversight relationships
among both the program and other Service Providers, key government
stakeholders, and other Functional Leads to ensure that service
delivery and associated SLAs and KPIs are adhered to for end-to-end
service delivery. Be responsible for communicating and
strategically working across the program and customer ecosystem to
standardize service delivery metrics, measures and reporting for
the ecosystem. Be responsible for the management of requirements
for the ITSM SLM module and establishing standards for measurement,
reporting and communication across the program to include
participation in the Governance forums that are hosted by customer
Perform as the leader of a team that delivers high quality work and
adapts to new challenges Assist with the establishment of
performance goals for the development of SLA and KPI metrics,
graphs, trends, and analysis to be presented at Governance Forums
Provide oversight of analysis and support for on-going service
delivery, performance, and support other ITSM process areas as
needed Oversee a team of analysts that are assisting functional
leads with defining the KPIs used to measure their performance and
assisting mangers of major incident resolution and appropriate
reporting Work closely with the customer, functional leads, and
process leads to analyze service delivery, recommend appropriate
SLAs and KPIs and create appropriate ServiceNow (or Tableau)
dashboards, for reporting and communications to ensure
standardization of network service delivery Develops an
understanding of customer IT Service Requirements, patterns of
business activities, and IT Service Consumption levels, and serves
as an escalation point for issues Oversees the collection,
analysis, and the reporting on network performance metrics, trends
and bottlenecks Assist the Project Managers and analysts in their
day-to-day activities of working with functional leads to develop
and implement Service Level Agreements (SLAs), Operating Level
Agreements (OLAs), and cross-service shared delivery measurements
Oversee the Event Management process team that manages the Event
Management process (design, monitor service performance, update,
and aligns with contractual obligations) by ensuring that processes
are in place, that service providers, vendors, and client
representatives are following the process, ownership of escalated
process issues, and that reports are produced and distributed
Oversee monthly business reviews covering Service Level
performance, technology planning, reporting status, operational
issues, and improvement opportunities Manage the execution of
various customer service reports and surveys Responsible for direct
reports Qualifications: Required: Bachelor's degree in Computer
Science, Information Technology, or equivalent work experience 10
years of experience in network operations, quality assurance, or
related roles TS/SCI with Poly required ITIL Certified Experience
with ServiceNow, Tableau, or other measurement tool sets; and
experience with Microsoft Excel advanced functions Experience of
performance data analysis of ITIL processes Must be proficient in
analyzing data, metrics, and associated results and communicate
effectively what the data is portraying and the meaning behind it
to Executive Leaders within the customer environment Skilled at
working collaboratively in a complex environment and driving
performance achievement and improvements Data-driven and analytical
mindset of service excellence and customer satisfaction
Demonstrated leadership abilities Excellent customer service skills
to understand client and Customer representative’s concerns and
requirements Desired: Experience in Customer Engagement providing
IT Infrastructure Services, developing SLA and OLAs, and
integrating and maintaining service portfolios Experience working
with Government clients, specifically within the Intelligence
Community Project Management Professional (PMP) certification
Leader in MSI practice implementation and operations Led managed IT
infrastructure service transitions Experience leading large teams
in a matrixed management structure Demonstrated experience with
facets of personnel management Experience managing large,
decentralized public-sector clients - What You Can Expect: A
culture of integrity. At CACI, we place character and innovation at
the center of everything we do. As a valued team member, you’ll be
part of a high-performing group dedicated to our customer’s
missions and driven by a higher purpose – to ensure the safety of
our nation. An environment of trust. CACI values the unique
contributions that every employee brings to our company and our
customers - every day. You’ll have the autonomy to take the time
you need through a unique flexible time off benefit and have access
to robust learning resources to make your ambitions a reality. A
focus on continuous growth. Together, we will advance our nation's
most critical missions, build on our lengthy track record of
business success, and find opportunities to break new ground — in
your career and in our legacy. Pay Range : There are a host of
factors that can influence final salary including, but not limited
to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$120,800 - $265,800 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Leesburg , Performance Management Lead, IT / Software / Systems , Sterling, Virginia
