Unified Communications Engineer
Company: CACI
Location: Arlington
Posted on: April 3, 2026
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Job Description:
Job Title: Unified Communications Engineer Job Category:
Information Technology Time Type: Full time Minimum Clearance
Required to Start: None Employee Type: Regular Percentage of Travel
Required: None Type of Travel: None * * * The Opportunity: CACI has
an opportunity for a growth oriented and execution-focused
professional to help drive our Department of Homeland Security
business area. These business areas currently serve the DHS
agencies. We are looking for a talented and experienced Unified
Communications (UC) Systems Administrator to join an IT operations
project, Unified Communications team to support DHS USCIS. The
candidate will be providing administration for daily operations of
Video Teleconferencing, Video Streaming, and Digital Signage. UC
System administrators are the primary operators, customer
interface, and administrators involved in the daily aspects of
converged delivery of UC services (voice, video and data)
throughout the Enterprise and respond to operational issues. This
position works under the general guidance of the UC Task Lead, in
an Agile. DevSecOps fast-paced, rapidly changing, collaborative
environment, and requires strong troubleshooting and analytical
skills, strong critical thinking, complex problem solving,
appropriate judgment, and decision-making skills. Responsibilities:
· Responsible for maintenance and daily analysis and performance of
all the Core UC hardware and software system administration. ·
Support customer VTC bridge sessions, LiveStream events, software
VTC desktop users (Polycom RealPresence. · Support Avaya For Skype
API desktop softphone support and installations. Polycom HDX or
Cisco Executive Desktop VTC appliances in the field. · Provide
ancillary support for Q-Flow installations and Digital Signage
implementations. · Assistance and provide expertise related to
Connected Sign digital signage usage, support and modification. ·
Provide on demand, also support all local UC O&M concerns. ·
Provide support for a new Enterprise network-fax/eFax service, and
ongoing customer support functions as needed. · Administer the
day-to-day Multi-media Enterprise needs, which include; VTC/Video
Stream requested activities, support for bridging calls, display
and projection systems, smartboards, audio systems, video recording
and replay, digital signage systems, and all associated core
infrastructure required to operate, maintain, patch and update
these systems. · Maintain and update skillset as it relates to what
are coming trends in UC technologies and methods of delivering a
future-focused collaborative environment. · Develop and maintain
comprehensive artifacts pertaining to the operating, maintaining,
and monitoring Enterprise UC services as needed. · Communicate
proactively and effectively with customers. · Fully engaged in the
implementation of DevOps practices for supporting IT. · Responsible
for operational availability of all the systems hosted on the
infrastructure. · Support information assurance process in a
technical role by complying with technical controls, technical
checklists etc. · Assist and mentor junior members on the team. ·
Demonstrate proven experience (with tangible outcomes and results),
a can-do attitude, an ability to influence internal and external
customers, and a leadership and communication style required to
lead a diverse and dispersed team. Qualifications: Required: ·
Candidate must be a US citizen, and able to obtain DHS Public Trust
clearance and USCIS EOD to start work. · Bachelor's degree in
Computer Science, MIS, related field or the equivalent and 4-5
years related experience or a MS and 4 years of experience or the
equivalent. · 3 years of experience with delivering Video
Conferencing along with teleconferencing, Video Steaming and
Digital Signage experience in enterprise UC environment supporting
thousands of users. · Expert knowledge and experience of UC
solutions from the vendors Microsoft, ConnectedSign, Polycom,
Cisco, vBrick and Avaya. · 3 years of experience operating,
maintaining, optimizing, and troubleshooting the following UC
solutions in an fast paced enterprise environment: Cisco Call
Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge,
Polycom DMA, Polycom Resource Manager, Cisco Telepresence
Management Suite, Cisco Meeting Server, Cisco Unified
Communications Manager, Avaya video phones, Avaya Communicator,
vBrick Media-Streaming systems, and Microsoft Skype. · Skillset
equivalent to Cisco CCNA Collaboration or higher certification. ·
Working experience with integrating, maintaining, and
troubleshooting UC voice, video, IM, presence, and call center
solutions in complex networks. · Excellent written and verbal
communication skills and the ability to represent the team in
briefings and in presentations. · Experience with working in an
ITIL v3 or v4 framework to deliver enterprise services etc. ·
Effective time management skills and the ability to work under
pressure to meet schedules and deadlines, to multi-task, to plan,
organize and prioritize work assignments and pay close attention to
detail. · Familiarity with Agile, DevOps practices and ITIL
processes. Desired: · Active DHS Public Trust suitability
clearance/EOD. · Experience with any DHS agencies or entities. ·
Experience using ServiceNow in a Tier 1 - 4 support role. This
position is contingent on funding and may not be filled
immediately. However, this position is representative of positions
within CACI that are consistently available. Individuals who apply
may also be considered for other positions at CACI. What You Can
Expect: A culture of integrity. At CACI, we place character and
innovation at the center of everything we do. As a valued team
member, you’ll be part of a high-performing group dedicated to our
customer’s missions and driven by a higher purpose – to ensure the
safety of our nation. An environment of trust. CACI values the
unique contributions that every employee brings to our company and
our customers - every day. You’ll have the autonomy to take the
time you need through a unique flexible time off benefit and have
access to robust learning resources to make your ambitions a
reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$72,700 - $149,200 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Leesburg , Unified Communications Engineer, IT / Software / Systems , Arlington, Virginia
