IT Support Associate II, Ops Tech Solutions (OTS)
Company: Amazon
Location: Springfield
Posted on: April 2, 2026
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Job Description:
About OpsTech IT Operations is at the heart of Amazon’s
business. We are known for our speed, accuracy, and exceptional
service. Our buildings deliver tens of thousands of products to
hundreds of countries worldwide, every day. OpsTech IT provides
nonstop global IT support to Amazon Operations as a vital piece to
the puzzle. We are looking for self-motivated individuals to take
on new challenges and motivate teams in fostering solutions to the
hurdles we face. Together, we take ownership for what we do —
whether supporting IT infrastructure, developing new technology
in-house, launching a new Amazon Operations facility, or delighting
our customers by delivering packages directly to them. About The
Role As an IT Support Associate II, you will use your skills to
support the operations team in resolving technical problems within
an Amazon Operations facility that span across a multitude of
technical disciplines. We are committed to improvement; you will be
encouraged to participate in career development opportunities as
presented to progress your career at Amazon. What Do We Offer?
Amazon offers competitive compensation packages including
comprehensive healthcare benefits starting on Day 1, matching
401(k) program, and up to 20 weeks of paid parental leave. But wait
there’s more: we don’t wear suits and ties! Come as you are because
jeans, t-shirts, sneakers and sometimes a neon safety vest will be
your daily outfit. Key job responsibilities Responsibilities
include, but are not limited to - Allocation, maintenance and
troubleshooting of IT equipment used in Amazon Operations
facilities. - Handles support requests and procedures across the
network. - Assist in training new hires. - Continuous learning of
new technologies. - Ability to support customers from multiple
buildings in the area, as well as remote customers. - Ability to
move up to 49lbs as well as stand and walk for 10-12 hours at a
time with or without reasonable accommodation. - Experience working
with computer systems and troubleshooting - Experience in a dynamic
environment with a high degree of customer service - Can lift up to
49 pounds, stand/walk during shifts lasting up to 12 hours, and be
able to frequently push, pull, squat, bend, and reach - 1 years of
Windows, Mac or Linux Operating systems support experience or
equivalent experience - CompTIA A, CompTIA Network, Cisco/CCNA,
Linux (Redhat), Microsoft hardware (installation), AWS, or other
industry relevant certifications Amazon is an equal opportunity
employer and does not discriminate on the basis of protected
veteran status, disability, or other legally protected status. Our
inclusive culture empowers Amazonians to deliver the best results
for our customers. If you have a disability and need a workplace
accommodation or adjustment during the application and hiring
process, including support for the interview or onboarding process,
please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
VA, Springfield - 23.00 - 37.00 USD hourly
Keywords: Amazon, Leesburg , IT Support Associate II, Ops Tech Solutions (OTS), IT / Software / Systems , Springfield, Virginia
