HELP DESK_SYSTEMS ADMINISTRATOR - CONTRACT TO HIRE - LEESBURG, VA
Location: Leesburg
Posted on: February 26, 2021
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Job Description:
Help Desk_Systems Administrator
Job Summary (Overall objective of this position):
Provides front line IT support to all levels of the organization,
through the phone or in person engagements, while providing the
highest level of customer satisfaction. Candidates should have a
mix of technical and customer service skills, and be passionate
about technology and helping people. On a daily basis you will
provide support of the end user environment by analyzing
requirements, resolving problems, installing hardware and software
solutions and supporting the internal help desk.
Essential Functions:
?Provides helpdesk support and resolution of problems to the end
user?s satisfaction
?Monitors and respond quickly and effectively to requests received
through the IT help desk
?Modify configurations, utilities, software, hardware for PC?s and
telecom
?Document and Update internal procedures, user instructions
?Onboarding of new users
oManage PC/Mobile setup and deployment
oTest and configure new workstations, equipment and software before
turn over
oConducts new hire orientation as well as other appropriate
presentations as necessary
?Maintain inventory of equipment, software and licenses
?Order peripheral equipment and supplies
?Ability to escalate issues to higher service levels
?Manage users through Active Directory & Exchange 2013
?Installs selected server applications and performs upgrades as
necessary
Education Requirements:
High School Diploma, Bachelor?s degree or equivalent combination of
education and experience required.
Experience Requirements:
?Minimum of Three years computer experience required in
oWindows 7
oMicrosoft Office 2010 or newer
oActive Directory Maintenance and Exchange 2010/2013
oPC Hardware ? printers, scanners, computer peripherals, mobile
devices (iOS)
oClient connectivity through Ethernet, VPN, Wifi
?Strong customer service and troubleshooting skills
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Leesburg , HELP DESK_SYSTEMS ADMINISTRATOR - CONTRACT TO HIRE - LEESBURG, VA, IT / Software / Systems , Leesburg, Virginia
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