Office Operations Associate - Entry Level

Company: The Health Management Academy
Location: Arlington
Posted on: February 16, 2026

Job Description:

Job Description Job Description The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation. The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you! Position Summary: We are seeking a self-motivated and highly organized professional to THMA as our new Office Operations Associate! The successful candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service and ensuring smooth day-to-day office operations. This role will oversee office setup and supplies, coordinate and support office events, and maintain a welcoming and tidy environment across all shared spaces. The ideal candidate thrives in a fast-paced setting and enjoys creating a positive and efficient workplace experience for others. In addition to office operations, this role offers the opportunity to gain exposure to the broader People & Culture function—including employee engagement, onboarding, well-being initiatives, and culture programming— making it an excellent entry point for someone interested in growing their career in HR or workplace experience. This position is based in our Arlington, VA office and requires in-person presence 4–5 days per week. Primary Job Duties: Serve as the first point of contact for THMA guests, seated in our main reception area. Greet visitors warmly and ensure they are directed to the appropriate meeting space. Manage incoming and outgoing mail and packages. Oversee daily office operations, including maintaining tidy kitchen spaces, running dishwashers, ensuring coffee machines are stocked and functioning, and ordering office supplies and snacks. Coordinate general office upkeep by communicating with building management and relaying important facilities updates to team members. Maintain cleanliness and organization across all common areas, including kitchens, conference spaces, and reception. Track and report on office capacity, supporting space planning and office utilization initiatives as needed. Partner with the People & Culture team to support talent acquisition efforts, including greeting candidates, Assist in planning and executing employee engagement initiatives and events—both virtual and in-person—contributing to THMA's culture of connection and celebration. Coordinate logistics for team gatherings and firm-wide events, including room setup, catering orders, and event support. Function as the Member Center (our main large conference room) owner– keeping track of events going on in that space and ensuring it is set up to accommodate Provide administrative and project support to the broader People & Culture team, gaining exposure to programs such as onboarding, well-being, culture, and engagement. Perform other duties and special projects as assigned. Minimum Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant experience. Previous experience in customer service Demonstrated ability to manage multiple priorities, stay organized, and maintain strong attention to detail in a fast-paced environment. Proactive and resourceful, with a willingness to jump into a variety of tasks and projects. Positive and professional demeanor with excellent interpersonal and communication skills when engaging with internal and external stakeholders. As a member of the People & Culture team (THMA's Human Resources function), exercises discretion, confidentiality, and sound judgment at all times. Interpersonal Skills & Attributes: Collaborative and team-oriented, with a strong commitment to supporting others and contributing to shared goals. Highly organized and detail-oriented, with the ability to manage multiple priorities and maintain smooth daily operations. Able to work both independently and as an effective team member. Self-directed, resourceful, and proactive in identifying needs and solving problems. Exceptional interpersonal and communication skills with internal and external stakeholders. Approaches work with professionalism, positivity, and a service-minded attitude. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position will require the ability to move about the office throughout the day, stack boxes, set up food, and from time to time lift items over over 15 lbs. This role is required to work in an in office setting 5 days per week. Benefits and Compensation: THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services. Salary Range $50,000—$55,000 USD Notice of Equal Opportunity Employment: The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

Keywords: The Health Management Academy, Leesburg , Office Operations Associate - Entry Level, Human Resources , Arlington, Virginia