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Customer Service Supervisor

Company: Wegmans Food Markets
Location: Leesburg
Posted on: September 23, 2022

Job Description:

Schedule: Full timeAvailability: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $17 - $17.50 / hourJob Posting: 08/24/2022Job Posting End: 09/21/2022Job ID:R0139200Our Cheese departments offer hundreds of unique cheeses and other delicious items for our customers. This role is a key product knowledge expert within the department, growing sales by proactively approaching customers to engage and share knowledge about the products we sell. You will also ensure the department is presenting the best cheeses in the world, perfectly ripened by coordinating daily work activities, prioritizing the timely production of products and providing incredible, knowledge based service.People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operationsProduct (What We Do)
    • Serve as a subject matter expert for product and processes; educate team members on product and pairings
    • Participate in flavor huddles & other celebrations of food to be able to share knowledge about new programs and products with customers
    • Ensure the freshest products are available; maintain the appropriate product levels, and ensure merchandising is appealing for our customers
    • Ensure proper handling, cutting, and trimming of cheese to reduce shrink; educate others on when product should be trimmed and rewrappedCustomer (What We Believe)
      • Welcome customers as everyday friends, -proactively engage customers in conversations to build relationships and help find the perfect selection to accompany their meal
      • Utilize selling techniques to share knowledge, offer samples and share a passion for cheese
      • Consistently grow product knowledge and stay up-to-date on new and featured itemsResults (What We Measure)
        • Ensure all tasks in the department are prioritized and completed; ensure use of production guides, job aids and core recipes/techniques
        • Ensure all food & human safety and simplification best practices are followed
        • Utilize production and order guides daily to help appropriately control inventory and shrinkAt Wegmans, we believe that if we take care of our people, they'll take care of our customers. That's why, as part of the Wegmans family, you'll have a package of benefits that covers your health, well-being, family and future.
          • Flexibility in scheduling-work-life balance
          • Employee discounts
          • Premium pay on Sundays and holidaysComprehensive benefits*
            • Quality affordable healthcare coverage
            • Vision coverage
            • Dental coverage (Available to Full-time only)
            • Pre-tax spending accounts
            • Life insurance
            • Paid time off
            • Employee assistance program
            • Employee wellness programs
            • 401(k) retirement savings plan
            • Wegmans retirement profit sharing plan
            • Scholarship Program *Certain eligibility requirements must be satisfiedFor 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For -. Discover what it means to work for a family owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.

Keywords: Wegmans Food Markets, Leesburg , Customer Service Supervisor, Hospitality & Tourism , Leesburg, Virginia

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