Barista
Company: Lansdowne Resort
Location: Leesburg
Posted on: May 15, 2022
Job Description:
Job DescriptionJob SummaryBaristas are responsible for making
quality beverages, generally hot drinks, preparing food orders,
working the cash register, and cleaning and stocking the store.
Baristas must do all of these tasks quickly and efficiently while
also making sure to form good customer relationships. Essential
Functions
- Make and serve specialty coffee and tea beverages
- Properly handle and maintain all equipment
- Respond to orders, questions, concerns, and complaints in a
polite and efficient manner
- Speak and interact with both new and regular customers
- Maintain a clean and sanitized work station
- Follow health and safety guidelines
- Adhere to recipes and presentations for food and beverage
items
- Accurately handle cash and credit card payments, following
appropriate cash-handling procedures
- Serve customers quickly and efficiently
- Demonstrate a thorough understanding of all the menu
offerings
- Observe relevant health and safety standards
- Be punctual and able to observe regular and consistent
attendance
- Contribute to a positive team environment Other Duties
- All Associates are required to fully comply with hotel and
departmental rules, regulations and policies for the safe, secure,
effective and environmentally friendly operation of the hotel
facilities. Examples include, but are not limited to lost and found
procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental
meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is
essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and
non-uniformed associates.
- Comply with hotel service and behavioral standards towards our
guests, vendors and fellow colleagues, including, but not limited
to ensuring proper phone etiquette, courteous and respectful
behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are
consistent with the policies and procedures of the hotel. Working
Conditions & Physical RequirementsPhysical Effort:Significant
portions of day require prolonged standing and moving. Ability to
visually review documents and computer screen throughout
day.Physical Environment:Ability to walk or stand for extended
periods of time during course of shift. Manual SkillsSignificant
portions of daily assignments involve application of manual skills
requiring motor coordination in combination with finger dexterity,
e.g., typing, handwriting, or machine operations.Work Schedule: Due
to the cyclical nature of the hospitality industry, Associates may
be required to work varying schedules to reflect the business needs
of the hotel.Safety:Responsible for operating within hotel safety
guidelines, including the safe and responsible operation of hotel
equipment. Reports and addresses safety concerns as they arise.
Ensures safe handling of chemicals in accordance with hotel and
department standards and utilizes proper personal protective
equipment (PPE) when appropriate.QualificationsEducation:High
school diploma or equivalent vocational training certificate
required. Experience:One year of coffee service industry. Prior
experience within a four star hotel brand preferred.Computer Skill
& Other Technical Skills:Ability to learn and utilize computer
software and hardware required. Ability to easily maneuver on
computer keyboard required.Ability to learn, utilize and
communicate effectively via company issued communication devices
(e.g. Nextel phones, etc).Communication:Advanced ability to
comprehend and speak English to understand and respond to
information and address advanced guest requests required both
verbally and in writing. Knowledge of additional language(s)
preferred.Licenses or Certifications:n/aOther:Must be
customer-service oriented and have excellent hospitality
skills.
Keywords: Lansdowne Resort, Leesburg , Barista, Hospitality & Tourism , Leesburg, Virginia
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