Banquet Server-On Call
Company: Lansdowne Resort and Spa
Posted on: November 16, 2021
Set up assigned tables, retrieve and serve alcoholic, non-alcoholic
beverages and food orders to guest tables according to Hotel
specifications and group requirements, courteously and efficiently.
Take beverage orders and collect payments where specified. Maintain
cleanliness and condition of the work areas and equipment.
--- Maintain complete knowledge of and comply with all departmental
--- Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended.
--- Anticipate guests' needs, respond promptly and acknowledge all
guests, however busy and whatever time of day.
--- Maintain positive guest relations at all times.
--- Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries
--- Resolve guest complaints, ensuring guest satisfaction.
--- Monitor and maintain cleanliness, sanitation and organization
of assigned work areas.
--- Maintain complete knowledge of service requirements for
o Pre-function sidework.
o Detailed menu selections, major ingredients, appearance, texture,
quality standards, garnish and method of presentation.
o Particular characteristics/description of wines/champagne
o Prices for specified bar selections on cash bars.
o Station assignment and table set-up.
o Group name, type of function and expected attendance.
o Scheduled hours of service.
o Special requests/arrangements.
o Order of service, traffic flow in room.
--- Maintain complete knowledge of and strictly abide by state
liquor regulations, particularly those prohibiting service to
minors, intoxicated persons and drunk driving.
--- Make all varieties of coffee and pick up food from various
--- Serve all food courses and non-alcoholic beverage items to the
guest in accordance with function requirements.
--- Remove all tabletop items, linen and equipment from the
function room as designated by function requirements.
--- Set up, monitor, refresh and breakdown coffee breaks,
receptions and buffet tables for specified functions according to
--- Complete closing side duties:
o Breakdown all goods as specified.
o Clean all equipment as assigned.
o Restock items for next service.
o Properly store all reusable goods.
o Remove all dirty linen and transport to Laundry.
o Marry and stock all condiments.
o Secure storage areas.
--- Be responsible for the cleanliness of the immediate work area
as well as the general property
--- Subscribe to proper grooming, dress and uniform standards as
set forth by Company policy
--- Maintain behavior consistent with sexual harassment/hostile
work environment policy dictated in the Employee Handbook
--- All Associates are required to fully comply with hotel and
departmental rules, regulations and policies for the safe, secure,
effective and environmentally friendly operation of the hotel
facilities. Examples include, but are not limited to lost and found
procedures, emergency procedures, recycling efforts, etc.
--- Attend and participate in all hotel and/or departmental
meetings, training sessions and other information meetings.
--- Regular attendance in conformance with hotels standards is
essential to the successful performance of this position.
--- Comply with hotel grooming standards for both uniformed and
--- Comply with hotel service and behavioral standards towards our
guests, vendors and fellow colleagues, including, but not limited
to ensuring proper phone etiquette, courteous and respectful
behavior and maintaining a friendly and positive attitude.
--- Perform all other duties as directed by management that are
consistent with the policies and procedures of the hotel.
Working Conditions & Physical Requirements
Significant portions of day require prolonged standing and moving,
lifting or transporting materials up to 25 lbs such as trays,
tools, boxes, etc. Ability to visually review documents and
computer screen throughout day.
Ability to walk or stand for extended periods of time during course
Significant portions of daily assignments involve application of
manual skills requiring motor coordination in combination with
finger dexterity, e.g., typing, handwriting, or machine
Due to the cyclical nature of the hospitality industry, Associates
may be required to work varying schedules to reflect the business
needs of the hotel.
Responsible for operating within hotel safety guidelines, including
the safe and responsible operation of hotel equipment. Reports and
addresses safety concerns as they arise. Ensures safe handling of
chemicals in accordance with hotel and department standards and
utilizes proper personal protective equipment (PPE) when
High school diploma or equivalent vocational training certificate
Prior experience in Food and Beverage. Restaurant or Banquet
Computer Skill & Other Technical Skills:
Ability to learn, utilize and communicate effectively via company
issued communication devices (e.g. Nextel phones, etc).
Advanced ability to comprehend and speak English to understand and
respond to information and address advanced guest requests required
both verbally and in writing. Knowledge of additional language(s)
Licenses or Certifications:
Must be customer-service oriented and have excellent hospitality
Must meet age requirement to serve alcoholic beverages
Keywords: Lansdowne Resort and Spa, Leesburg , Banquet Server-On Call, Hospitality & Tourism , Leesburg, Virginia
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