Housekeeping PM Supervisor
Company: Lansdowne Resort and Spa
Posted on: April 10, 2021
Supervise, train and inspect the performance of assigned
Housekeeping staff ensuring that all procedures are completed to
the hotel's standards. Assist where necessary to ensure optimum
service to guests.
Maintain complete knowledge of and comply with all departmental
Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended.
Anticipate internal/external guests' needs, respond promptly and
acknowledge all guests, however busy and whatever time of day.
Maintain positive internal/external guest relations at all
Resolve internal/external guest complaints, ensuring
internal/external guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of
assigned work areas.
Maintain complete knowledge at all times of: status of hotel room
counts, group arrival, VIP's, special events and knowledge of job
responsibility of staff.
Ensure that assigned staff have reported to work and clocked in
properly; document any late or absent employees.
Document call offs and replace for any shift.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assigned staff and
Assign designated keys, radios and beepers to assigned staff.
Maintain accurate record of such and ensure security of keys.
Communicate additions or changes to the assignment sheets as they
arise throughout the shift.
Inspect guest rooms, guest corridors, elevator foyer area, vending
area, service area including linen closet, staff restroom and
Check all staff for proper work attire/grooming.
Check all equipment used by immediate staff under their
responsibility for proper supplies, neatness, cleanliness and
mechanical problems. Instruct designated personnel to correct
Inspect public areas/bathrooms, restaurants, spa, pool area,
offices and service areas after being cleaned by respective
personnel, using designated checklists. Directly contact respective
personnel and relay any deficiencies to be corrected.
Assist staff with their job functions where needed to ensure
optimum cleanliness and service standards for guests.
Complete work orders for maintenance repairs and submit to
Engineering directly for urgent repairs.
Accommodate internal/external guest requests for items or
additional supplies expediently and courteously. Follow up on
delivery and return of all such items.
Conduct training of staff as assigned.
Provide feedback on staff performance to manager. Report
disciplinary problems to manager and participate in the counseling
Document pertinent information in department log book.
Properly clock out staff making any adjustments needed.
Complete all paperwork and closing duties before leaving. Review
status of assignments and any follow-up action with manager and/or
Update room statuses throughout the day on the hotel computer
Remain alert, courteous and helpful to guests co-workers at all
Other duties as assigned.
All Associates are required to fully comply with hotel and
departmental rules, regulations and policies for the safe, secure,
effective and environmentally friendly operation of the hotel
facilities. Examples include, but are not limited to lost and found
procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings,
training sessions and other information meetings.
Regular attendance in conformance with hotels standards is
essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and
Comply with hotel service and behavioral standards towards our
guests, vendors and fellow colleagues, including, but not limited
to ensuring proper phone etiquette, courteous and respectful
behavior and maintaining a friendly and positive attitude.
Keywords: Lansdowne Resort and Spa, Leesburg , Housekeeping PM Supervisor, Hospitality & Tourism , Leesburg, Virginia
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