LeesburgRecruiter Since 2001
the smart solution for Leesburg jobs

Reservation Agent

Company: Lansdowne Resort and Spa
Location: Leesburg
Posted on: February 5, 2020

Job Description:

Job Summary This position will support the Reservations Manager, Director of Revenue, Sales Managers and Conference Services Managers by providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, billing and customer needs at the resort. Essential Functions Answering incoming Reservations Calls and maximize rate for all reservations, through selling of Accommodations, Spa, Golf, and Dining Outlets. Answering guest emails to the hotel website and corresponding with guests. Anticipate guests' needs, respond promptly and acknowledge all guests. Upselling guests to unique experiential packages, deluxe suite upgrades, and additional amenities Making note of special requests and coordinating any special needs to ensure the perfect guest experience. Maintaining PMS profiles by merging duplicates, updating information, providing history for frequent guests. Assisting Group Rooms Coordinator with inputting group rooming lists Assisting Sales & Marketing team with coordinating VIP reservations, including blocking to the best available rooms, marking their correct VIP code in their profile, and ensuring the entire hotel staff is aware of any special needs. Is fully aware of hotel sponsored promotions and provides the Reservations Manager and Director of Revenue Manager with knowledgeable insight on guest feedback. Promote a high quality image of our resort and market it as the best located property in northern Virginia, while demonstrating professionalism to both clients and colleagues. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of:o All guest room layouts, bed types, decor, appointments and locations.o Restricted dates, rates and room types.o Specific arrangements between hotel and travel agencies, corporate reservations center. o Entertainment/special events scheduled in the hotel. o All room rates, packages and promotions. o Room availability for any given day. o All hotel facilities/services, hours of operation. Access all functions of the computer system. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in system. Access guest history records to best service guests; maintain accurate information in guest history files. Maximize rate for all reservations. Promote and sell holiday and other packages to callers requesting reservations on designated dates. Assist callers with dining room reservations and amenity orders. Verify availability. Suggest alternate dates for sold-out dates. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Relay accurate information on transportation arrangements from airport to hotel; input and document such requests. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits. Verify all reservation information with caller to ensure accuracy. Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message). Document all information for manual reservations on designated form. Input all manual reservations into the system. Obtain approval from Front Desk management for same day reservations on near sell-out dates. Process confirmation letters. Designate and apply appropriate travel agency commissions. Initiate deposit refunds for non-group reservations. Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department. Monitor group cut-off dates and review with Sales or group contact. Review group resumes and convey all pertinent information in the system to appropriate personnel. Monitor and maintain wait lists daily. Process requests for mailing brochures, correspondence and package information. Compile and maintain information for daily/weekly/monthly reports. Review status of assignments and any follow-up action with on-coming Agent. Other Duties All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. Regular attendance in conformance with hotels standards is essential to the successful performance of this position. Comply with hotel grooming standards for both uniformed and non-uniformed associates. Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Working Conditions & Physical Requirements Physical Effort: Significant portions of day require prolonged sedentary work. Ability to visually review documents and computer screen throughout day. Physical Environment: Ability to walk or stand for extended periods of time during course of shift. Manual Skills Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. Qualifications Education: High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred. Experience: Prior Reservations experience preferred but not required. Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware required. Must have strong computer skills, fast and accurate typing skills, knowledge of Word, Excel, and Outlook. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc). Experience with the Micros Opera PMS System preferred but not required. Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. Licenses or Certifications: n/a Other: Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. (ref. 48210)...

Keywords: Lansdowne Resort and Spa, Leesburg , Reservation Agent, Hospitality & Tourism , Leesburg, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


KFC Shift Supervisor
Description: Description br br This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will (more...)
Company: KFC
Location: Germantown
Posted on: 02/26/2020

On-Call Housekeeping Room Inspector
Description: Overview Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support. Responsibilities - Supervise and inspect the (more...)
Company: Embassy Suites At The Chevy Chase Pavilion
Location: Washington
Posted on: 02/26/2020

Guest Service - At Your Service Agent - Baltimore Marriott Waterfront - (20025371)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Baltimore
Posted on: 02/26/2020


Executive Chef
Description: Our client, a highly successful, family-owned company specializing in catering and banquets, is looking for an Executive Chef for one of their event venues. Competitive salary benefits offered.-- OBJECTIVES:1. (more...)
Company: Millman Search Group
Location: Fork
Posted on: 02/26/2020

Bellman
Description: Company Info Join one of the fastest growing lifestyle hospitality companies and enhance your career Pivot Hotels Resorts, the lifestyle and luxury division of Davidson Hotels Resorts, operates with (more...)
Company: Madera Hotel
Location: Washington
Posted on: 02/26/2020

Part-Time Retail Merchandiser
Description: Are you looking for a company with flexible scheduling to demonstrate your merchandising, customer service and organizational skills --Lawrence Merchandising Services LMS , a WIS
Company: Lawrence Merchandising Services
Location: Baltimore
Posted on: 02/26/2020

Banquet Houseperson
Description: Banquet Houseperson Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels Resorts a truly memorable affair. Showcase your service and organization
Company: Fairmont Washington D.C.
Location: Washington
Posted on: 02/26/2020

Laundry Attendant (Part Time) - Homewood Suites Bel Air
Description: A Laundry Attendant is responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What (more...)
Company: Homewood Suites by Hilton-- Bel Air
Location: Bel Air
Posted on: 02/26/2020

Bartender - Via Sophia
Description: Unique among hotels in Washington, The Hamilton Hotel Washington, D.C. is a historic, boutique-style property with innovative, modern amenities. The hotel is strategically located within walking distance (more...)
Company: Hamilton Hotel DC
Location: Washington
Posted on: 02/26/2020

Marketing Manager-InterContinental Washington DC-The Wharf
Description: About us InterContinental Washington D.C. - The Wharf is the newest addition to the reimagined Wharf neighborhood. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The (more...)
Company: InterContinental Hotels Group (IHG--) Headquarters
Location: Washington
Posted on: 02/26/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Leesburg RSS job feeds