Telephony Repair Technician (Government)
Company: AT&T
Location: Leesburg
Posted on: May 10, 2022
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Job Description:
AT&T Global Public Sector is a trusted provider of secure,
IP enabled, cloud-based, network/telephony solutions and
professional services to the Federal Government. We are dedicated
to recruiting, developing and empowering a diverse, high-performing
workforce that is passionate about what they do, committed to our
shared values and dedicated to our customers' mission.Our National
Security team supports elements of the US Government responsible
for informing and defending our nation - globally. As a partner on
the SERENA contract, we provide leadership and professional
services in telephony lifecycle services for a national security
client.AT&T has an opening for a Telephony Repair Technician to
support a US Govt. customer in the Northern VA area in providing
programmatic operations and oversight to a critical professional
services contract.Job Duties/Responsibilities:--- Troubleshoot and
resolve issues related to VoIP, ISDN and Analog telephone service
on customer enterprise networks--- Act and subject matter expert
and provide senior level guidance to installation technicians---
Provide training where needed to junior level technicians related
to telephony troubleshooting and installation--- Demonstrate an
understanding of basis IP concepts and related services such as
DHCP and DNS--- Provide support for Executive installation efforts
and special telephony related requirements--- Display and
understanding of both traditional telephony frames and current data
related patch panels.--- Isolate and resolve technical problems---
Work with project management and engineering personnel---
Demonstrate telephony features and interact with end customer's in
a professional mannerRequired Clearance: Top Secret (TS) SCI
w/Polygraph (#polygraph)Required Qualifications:--- Associates
Degree or equivalent technical certification/education, 10+ Years
of Experience, direct experience working in support of technology
programs which include Avaya/Cisco/Nokia Telephony platforms.---
Customer engagement and organization skills are a must.Desired
Qualifications: Certifications with Telephony vendors, ITIL
certification(s)Ready to join our team? Apply today!
Keywords: AT&T, Leesburg , Telephony Repair Technician (Government), Government & Protective Services , Leesburg, Virginia
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