Store Manager - Leesburg Premium Outlets F2191
Company: SPARC Group, LLC
Location: Leesburg
Posted on: May 25, 2023
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Job Description:
The Store Manager will be the Customer Experience Leader
providing leadership and direction to the entire store team,
exuding excitement and professional presence. You will oversee all
aspects of store performance through customer experience, customer
satisfaction, sales management, operational and personnel
functions, as well as store visual aesthetics and environment. As a
Store Manager you must be the role model for the company
demonstrating the customer first mentality and culture.Provides a
quick response to customer inquiries and questions in an
appropriate and efficient manner.Serves as the Customer Experience
Leader by analyzing customer service data in order to plan and
strategize appropriately.Leads and manages the store to drive
selling, customer experiences and profitability.Trains and develops
teams through the Company's Customer FIRST training model.Fosters
the development of management and brand ambassadors to ensure they
are executing the company's values and customer first
mentality.Creates a culture that reflects a positive and rewarding
experience with the company for both the customers and
employees.Oversees and maximizes store volume and profit in
accordance with store/company goals through excellent staffing,
superb customer experience, and attention to detail in a fast-paced
environment.Monitors results by creating short-term and long-term
strategies, processes, and events that ensure a positive in-store
experience for both our store team and customers.Leads talent
selection, training, coaching, engagement, retention, and
recognition initiatives for all store employees.Defines personal
leadership development by utilizing company tools and programs,
while also actively seeking feedback from the team members, peers,
and leaders.Oversees daily operations.Utilizes strong
decision-making skills and discretion to establish business
objectives and strategies.Ensures service, merchandising,
operational standards and Company credit initiative are met through
company-defined practices and processes.Addresses performance by
initiating and administering action plans for all store
employees.Plans and promotes the daily schedule of employees and
the business which can include Kronos, staff schedules and payroll
budgeting.Spends at least 60% of the shift performing Leader on
Duty tasks.Partners and works closely with the District Manager and
support departments.Sets the tone and standards that drive customer
satisfaction and that will lead the business to be recognizable
within the market.Must be at least 18 years of age old with a high
school diploma or equivalent. College degree or relevant technical
or vocational training preferred.3 to 5 years of retail management
experience is required.Must demonstrate an exceptional customer
first mentality that provides authentic customer experiences.Must
be skilled in leadership, coaching, and training, sales generation,
strategic planning, communication, conflict resolution, business
acumen, time management, POS terminals, and general retail
software.Must be able to attract, recruit and retain top talent.
Must have the skillset to train and develop staff into top
performing leaders and brand ambassadors.Must be able to provide
feedback, develop others, embrace and lead change, and make clear
and defined decisions.Must be capable of conducting training
workshops to instruct and achieve company standards.Must have
excellent interpersonal skills and be able act with integrity and
professionalism to ensure that all business is conducted without
bias or prejudice.Must be able to lift and carry up to 50 lbs.,
perform frequent standing, walking, repetitive finger, hand and
wrist motions, as well as bending, stooping, reaching, squatting,
kneeling, pushing, pulling, climbing ladders, and work with
cleaning chemicals.Must be available to work a flexible schedule to
meet the needs of the business, including a minimum of 2 closing
shifts per week and 2 full weekends per month.SPARC Group LLC is an
equal opportunity employer. We value a culture of inclusion and
diversity within our workforce, and are committed to maintaining a
workplace free from prohibited employment conduct, including
discrimination or harassment on the basis of race, color, national
origin, sex, age, religion, disability, genetic information, sexual
orientation, gender identity or expression, marital status,
domestic partner status, civil partnership, status as a covered
veteran, status in the Uniformed Services of the United States,
citizenship and any other characteristic protected by law
("Protected Characteristics").
Keywords: SPARC Group, LLC, Leesburg , Store Manager - Leesburg Premium Outlets F2191, Executive , Leesburg, Virginia
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