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Director of Delivery

Company: eTelligent Group LLC
Location: Leesburg
Posted on: September 23, 2022

Job Description:

Company Overview:
For the past 10+ years, eTelligent Group has consistently delivered excellent services that are demonstrated through our exceptional past performances. We have distinguished our company as effective problem solvers with innovative, scalable solutions. We integrate CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. We also hold CMMI Level 3, ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications.
Roles & Responsibilities:

  • Lead the client engagement and executive support by proactively supporting the eTelligent Program Managers in all delivery aspects ranging from customer satisfaction, team building, recruitment, program kickoffs, Transition-in and Transition-out activities etc.
  • Lead and support the executive program briefings to client programs.
  • Serve as an active liaison and ambassador between the eTelligent program delivery teams, proposal development and business development team.
  • Support the proposal development team as a technical content lead to own and coordinate the technical writing from the eTelligent delivery teams.
  • Work with Executive Leadership to make decisions for Program activities and execute on the organization strategic plan and goals.
  • Directs the technical project management function and develops and establishes strategic project management and quality standards and methods that ensure on-time and in-scope delivery.
  • Manage and provide oversight of Programs to ensure customer satisfaction and quality deliverables.
  • Support the organic growth of the existing Programs and manage relationships/agreements with external clients/vendors.
  • Guides the development of technical estimates, work plans, methodologies and deliverables.
  • Builds project delivery team skills and capacity and also manages and mitigates risk in all projects.
  • Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
  • Evaluate overall contract performance by gathering, analyzing, and interpreting financial data and work to maximize revenue and reduce costs.
  • Ensure that programs run with legality and conformity to established regulations. Also, provide guidance and oversight for employee evaluations, recruitment, and career development.
  • Ensure compliance with Company policies and procedures as well as revise and evaluate frequently the efficiency of business procedures according to organizational objectives and apply improvements.
  • Establishes and maintains an open line of communication between senior leadership and Programs.
  • Support Target growth and revenue targets and provide guidance relative to business markets, strategies, and growth opportunities.
  • Onboard new Delivery Teams/resources and enhance and improve systems and processes to support business needs, and drive efficiencies.
  • Develop operational plans which incorporate strategic goals and objectives established by Leadership.
  • Collaborate with other executives to support a culture of growth and support Corporate Back-Office Operations to resolve issues, drive improvements, and prioritize enhancements.
  • Implement consistent and standard processes for business planning and forecasting, staffing, delivery reporting and client relationship management.

    Education, Certifications, and requirements:

    • Bachelor's or higher in Computer Science, Information Technology, Engineering, or related field.
    • Minimum 10 years of managerial experience with deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
    • Excellent understanding of the Technology space and proficient in Project Management skills.
    • Federal Government experience in a client-facing environment (Strongly Preferred)
    • Extensive experience growing and managing client relationships and managing complex professional services contracts.
    • Excellent organizational skills, with a keen attention to detail, and the flexibility to work with various aspects of a business.
    • Ability to coordinate, plan, manage and oversee many aspects of a company for optimum productivity.
    • Excels working across multiple departments and ability to delegate tasks and implement changes appropriately and effectively.
    • Strong computer skills and knowledge of business software programs.

Keywords: eTelligent Group LLC, Leesburg , Director of Delivery, Executive , Leesburg, Virginia

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