Restaurant Manager

Company: Lansdowne Resort
Location: Leesburg
Posted on: August 7, 2022

Job Description:

Job Description1OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each other's abilities at all times.

OUR SERVICE STANDARDS:

Greet All GuestsUse the Guests NameThank our GuestsTake Pride in your AppearanceHave Pride in your SurroundingsMaintain a "Service Posture"Be Knowledgeable about the resortOwn the SituationUse Proper Phone EtiquetteAnticipate Guests NeedsEscort the Guest Job SummarySUMMARY: The Lansdowne is responsible for overseeing assigned Food & Beverage outlet to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Lansdowne will always conduct him/herself in manner which supports the guiding principles of Lansdowne Resort: Acts with the highest ethical standards, treating others fairly & with respect.Empower a diverse group of talented and prepared people.Nurture lasting relationships with investors, customers and team membersAchieve optimum investment performance.Focus on Continuous improvement of quality assets and services.Consistently work to balance our lives and contribute positively to our communities. The Restaurant Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Lansdowne Resort Culture as well as promoting Lansdowne Resort as both the Destination and Employer of Choice! Essential Functions

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Prepares forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Conducts monthly staff meetings to include ongoing training and safety classes
• Responsible for daily report input and log book entries
• Works with culinary to develop new food menus responsive of the local market
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit and financial transactions
• Establishes par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance and conduct of team
• Manages timely completion of performance appraisals
• Monitors time punches in Timesaver, ensuring accurate payroll for all associates
• Monitors and maintains the outlets' systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Assists with the development, training and inspiration of outlets staff for promotion
• Provides prompt follow-up to all guest concerns
• Assists the Director of Food & Beverage with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Orders all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets' storage rooms
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Provides general resort information for guests
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Lansdowne Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the outlets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Maintains a professional appearance. Follows all Lansdowne Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time Associate is held accountable for all duties of this job and other duties as assigned. Working Conditions & Physical Requirements
  • Must be a United States citizen or possess a valid work permit
  • Must have valid driver's license and meet company driving standards
  • Must be able to read, write and speak English
  • Must be at least 21 years of age
  • Must have excellent leadership skills
  • Must be a positive example for staff
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must have excellent computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QualificationsEducation:High school diploma, GED, or the equivalent work experience requiredExperience:Two or four-year degree in field of choice preferredAt least three years supervisory food and beverage experience required Computer Skill & Other Technical Skills:Ability to utilize computer software and hardware as required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Resort Radios, etc).Communication:Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.Licenses or Certifications:ServSafe Certified and TIPPS trainedOther:Must be customer-service oriented and have excellent hospitality skills.

Keywords: Lansdowne Resort, Leesburg , Restaurant Manager, Executive , Leesburg, Virginia