Conference Planning Manager
Company: Lansdowne Resort
Location: Leesburg
Posted on: June 23, 2022
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Job Description:
Job DescriptionJob SummaryThe main job function of the Event
Planning Manager is to ensure that all social group sales contracts
are planned and executed to a high level of client satisfaction and
their financial obligations to the resort are met. Event Planning
Managers manage guest and Social rooms as well as coordinate
services for groups/ weddings/and all other social events and
organizations holding meetings. Essential Functions· Responsible
for all aspects of account management, adhering to corporate
guidelines.· Coordinate with sales and operational departments to
ensure VIP amenities and needs are determined and executed. ·
Assign banquet/meeting rooms based on the needs of clients. ·
Establish rapport with meeting planners while promoting hotel
facilities and services. · Maximize exposure through creative
promotion both during and pre /post event.· Aggressively
communicate clients' needs pre-arrival, while in house and share
post-event feedback to ensure retention of accounts. · Keep abreast
of market trends, competitor's activities and guest/client
feedback. · Respond to all correspondence from clients within 24
hours.· Greet and support guests during events and critical
movements.· Monitor office administrative support personnel.·
Understand room types, rate and codes.· Make room reservations.·
Conduct planning site visits.· Entertain clients as appropriate. ·
Maintain complete knowledge of and comply with all departmental
policies/service procedures/standards.· Maintain complete knowledge
of correct maintenance and use of equipment. Use equipment only as
intended.· Anticipate guests' needs, respond promptly and
acknowledge all guests, however busy and whatever time of day.·
Maintain positive guest relations at all times.. Develop customized
menus, décor, entertainment, transportation, etc as needed. ·
Resolve guest complaints, ensuring guest satisfaction.· Utilize all
technology tools to their maximum output. · Prepare correspondence,
memos, proposals, vendor contracts and reports.· Document all guest
requests/complaints and communicate such to respective personnel
for proper handling. · Maintain confidentiality and security of
specified hotel information, correspondence, reports and files.
Follow up on Guest Satisfaction Other Duties
Keywords: Lansdowne Resort, Leesburg , Conference Planning Manager, Executive , Leesburg, Virginia
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