Conference Floor Manager

Company: Lansdowne Resort and Spa
Location: Leesburg
Posted on: November 16, 2021

Job Description:

Job Summary

The Conference Floor Manager will direct the daily operations of the Conference Center, and the Conference Floor Department, ensuring guest satisfaction, development of the staff, maintenance of space and equipment and the accomplishment of financial goals.

Essential Functions

--- Ensure the overall and complete satisfaction of all guests, including pre-planning, on-site interaction and post-event follow up.
--- Direct the overall operation of the Conference Floor Department
--- Develop proposals for operating and capital needs for Conference Floor equipment, etc.
--- Develop and conduct employee training through new hire training, on-the-job training and monthly staff meetings.
--- Establish and enforce all policies and procedures.
--- Implement scheduling guidelines and procedures for all areas of conference set-up.
--- Monitor payroll and expenses, making sure they are kept within budgetary parameters.
--- Ensure that all Conference Services equipment is being handled and stored properly to LR standards.
--- Accurately handle all equipment and supply needs and purchases in a timely manner.
--- Complete all departmental projects and paperwork accurately and in a timely manner.
--- Oversee the general condition of the Conference Center; making any needed repairs or notification as needed.
--- Establish, implement and conduct a preventative maintenance program, designed to prolong the longevity of the Conference Center.
--- Conduct a quality control program to ensure the quality of services provided.
--- Develop and conduct employee evaluations in a timely manner.
--- Communicate effectively and work as a team with other departments.

Other Duties

--- All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
--- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
--- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
--- Comply with hotel grooming standards for both uniformed and non-uniformed associates.
--- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
--- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
---Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 100 lbs such as tables, chairs, boxes, etc. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required.

Experience:

Minimum two year supervisory experience. Minimum three year experience in Conference Services. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.

Keywords: Lansdowne Resort and Spa, Leesburg , Conference Floor Manager, Executive , Leesburg, Virginia