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Assistant Banquet Manager

Company: Lansdowne Resort and Spa
Location: Leesburg
Posted on: November 16, 2021

Job Description:

Job Summary Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction. Essential Functions * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of:* Manual system procedures. * Daily house count/occupancy, arrivals/departures, VIPs. * Scheduled in-house group activities, locations and times. * Correct maintenance and use of equipment.. * All department policies/service procedures. * Maintain complete knowledge of service requirements for each scheduled function: o Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation. o Particular characteristics/descriptions of wines/champagnes ordered. o Prices of specified selections of cash functions. o Groups' names and background. o Type of functions and expected attendance/guarantee numbers. o Scheduled hours of service. o Special requests/arrangements. o Order of service, traffic flow in room. o VIPs. o Payment arrangements. * Maintain complete knowledge of strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies. * Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Requisition linens/skirting required for business and assign staff to transport such to the storage areas. * Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget. * Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Catering and post function sheets for the next 7 days. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. * Ensure that staff report to work as scheduled. Document any late or absent employees. * Coordinate breaks for staff. * Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments * Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. * Ensure agreement of delivery times, amounts and special arrangements. * Prepare station assignments according to group requirements and Hotel standards. * Assign side work to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. * Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel. * Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems. * Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact. * Set out name cards, escort cards in accordance with group requirements and departmental standards. * Organize head table assembly and assist in group's entrance into the function area. * Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. * Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards. * Direct Servers on timing of service throughout function. * Communicate additional meal requirements and special requests to the Kitchen. Other Duties * All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. * Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. * Regular attendance in conformance with hotels standards is essential to the successful performance of this position. * Comply with hotel grooming standards for both uniformed and non-uniformed associates. * Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. * Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Working Conditions & Physical Requirements Physical Effort: Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 50 lbs such as equipment, tools, boxes, etc. Ability to visually review documents and computer screen throughout day. Physical Environment: Ability to walk or stand for extended periods of time during course of shift. Manual Skills Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. Qualifications Education: High school diploma or equivalent vocational training certificate required. Experience: Have prior experience as a Supervisor. Prior experience within a four star hotel brand preferred. Computer Skill & Other Technical Skills: Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc). Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. Licenses or Certifications: n/a Other: Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions....

Keywords: Lansdowne Resort and Spa, Leesburg , Assistant Banquet Manager, Executive , Leesburg, Virginia

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