Retail Associate, Senior

Company: The Cannabist Company
Location: Chevy Chase
Posted on: June 24, 2025

Job Description:

Job Description Position Overview:/n Under general supervision, Senior Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Retail Associates assist every patient/customer to ensure they are receiving the correct medication that will best benefit the patient's specific illness and medical condition. In adult-use markets, Retail Associates are expected to provide excellent customer care and support the Company's core values and culture. The Senior Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving. Senior Retail Associates serve as key leaders within the dispensary and may be responsible for opening, closing and inventory management. /n Pay: $21.00/hr benefits including medical, dental, vision, life, disability, 401K w/ match and more including pet insurance. /n Major Areas of Responsibility include: • Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference. • Confirms patient purchase limits prior to admission into the consultation area and dispensary. • Provide exceptional Customer Care by promoting and maintaining positive customer relations. • Respond to calls or emails from customers requesting product, training, and general information. • Management of patient records through the use of state and company database. • Maintenance and update of databases as needed. • Fulfillment of customer orders. • Responsible for the sales and promotion of all products. • Build and maintain a high level of integrity and trust for specific products. /n Minimum Qualifications (Skills, Knowledge & Abilities) /n /n - Must be at least 21 years of age. • Associates or bachelor's degree preferred. • 4 years of direct customer service experience required. • Retail experience preferred. • Experience as a key holder/lead preferred. • Experience with Point-of-Sales systems. • Understanding of and experience with Windows Operating System, Microsoft Outlook. /n /n About The Cannabist Company (d.b.a. gLeaf Medicinals): /n The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 89 facilities including 70 dispensaries and 19 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com. /n Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list. /n The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more! /n ENG1P Salary $21 USD per hour

Keywords: The Cannabist Company, Leesburg , Retail Associate, Senior, Customer Service & Call Center , Chevy Chase, Virginia