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Billing and Invoicing Support Specialist

Company: Adecco
Location: Leesburg
Posted on: July 27, 2019

Job Description:

ADECCO is assisting a premier corporate client in their search for:
Billing and Invoicing Support Specialist
W2 Contract: 12 months (through July 2020)
Leesburg VA
Job Summary:
Successful candidates will manage daily customer communications and requests while ensuring effective billing of products from customer order to remittance within guidelines and Quality policy.
The Billing Support Specialist works in a fast paced, team-oriented environment partnering closely with internal departments and external customers to provide optimum professional customer service.
They are responsible for accurate order validation and closing of the sales order cycle within guidelines and Quality Management System. Must be detail oriented with a strong work ethic focused on providing a positive customer experience.
Responsibilities:

Assist with managing daily customer communications and requests via CRM, email, and phone
Handle incoming and outbound calls with sales agents and healthcare professionals in timely manner with professional phone etiquette. Ensure requests are resolved efficiently
Learn and manage inventory allocation and validation processes. Resolve any related discrepancies
Learn billing and shipping account infrastructure and maintain account integrity as related to invoicing, contract, and sales reporting processes
Build relationships and perform customer outreach with healthcare professionals and sales agents to obtain and validate purchase orders for current and aging sales orders
Be familiar with invoicing processes and data validation of sales orders. Ensure timely and efficient processing within daily and monthly deadlines
Learn ERP system tools to research credit/collection issues
Report inconsistencies and findings to Accounts Receivable and process any necessary transactions
Identify types of technical issues for the Customer Relationship Management
(CRM) and Enterprise Resource Planning (ERP) systems
Escalate to appropriate team members and assist in resolving the issue
Learn to recognize difference between Bill Only, Bill and Replace, and Direct Purchase, purchase orders and handle creation and review of appropriate accounts
Research to level of ability and seek management assistance when further escalation is required
Process all tasks in accordance with relevant revenue recognition working
practices and SOPs, while maintaining compliance with FDA, HIPAA and SOX regulations
Expand education by attending product trainings, cross departmental trainings,
labs, and external systems training
Administrative duties that include document preparation and retention, faxing, mailing and information tracking

Required Qualifications:

Bachelor's degree from a four-year College or university; or equivalent combination of education and experience. Two years of previous billing experience is preferred.
Exposure to product inventory and inventory processes. Knowledge of Medical Device industry desired.
Knowledge, skills, and abilities required:

Strong communication skills
Customer service focus
Detail oriented
Knowledge in an ERP and/or CRM system
Self-motivated
Ability to multitask
Adherence to deadlines

No C2C or 3rd party contracting arrangement / Adecco W2 only /not require relocation assistance.
Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.
Click on ???Apply Now??? to be considered for this position or other opportunities with Adecco.
If you have questions surrounding application process, please reach out to or email your resume/cv to patricia.landay@adeccona.com
Adecco is the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records



Company Description:

Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Leesburg , Billing and Invoicing Support Specialist, Accounting, Auditing , Leesburg, Virginia

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