Restaurant Manager
Company: Dunkin
Location: Ranson
Posted on: May 8, 2024
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees.
Summary
A Restaurant Manager is generally responsible for providing strong,
positive leadership to his/her team to deliver great and friendly
guest experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall
operation of the restaurant according to Dunkin' Donuts standards,
franchisee standards and in compliance with all applicable
laws.
Responsibilities Include
Team Environment
--- Hire, train and develop their employees
--- Communicate job expectations to their employees
--- Plan, monitor, appraise and review their employees' job
performance
--- Provide coaching and feedback; disciplines when appropriate
Operational Excellence
--- Create and maintain a guest first culture in the restaurant
--- Ensure all shifts are appropriately staffed to achieve guest
service goals
--- Maintain safe, secure, and healthy environment by following and
enforcing safety, food safety, and sanitation guidelines; comply
with all applicable laws
--- Ensure Brand standards and systems are executed
--- Prepare and complete action plans; implement production,
productivity, quality and guest service standards
--- Complete audits and implement plans to drive system
improvements
Profitability
--- Control costs to help maximize profitability
--- Execute all in-restaurant marketing promotions in a timely
manner
--- Execute new product roll-outs including team training,
marketing and sampling
--- Set sales goals and track results
Skills/Qualifications
--- Fluent in English
--- Math and financial management
--- Restaurant, retail, or supervisory experience
--- At least 18 years of age (where applicable)
--- High School diploma, or equivalent
Competencies
Guest Focus
--- Understands and exceeds guest expectations, needs and
requirements
--- Develops and maintains guest relationships
--- Displays a sense of urgency with guests
--- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
--- Resolves guest concerns by following Brand recommended guest
recovery process
Passion for Results
--- Sets and maintains high standards for self and others, acts as
a role model
--- Consistently meets or exceeds goals
--- Contributes to the overall team performance; understands how
his/her role relates to others
--- Sets, prioritizes and maintains focus on important
activities
--- Reads and interprets reports to establish goals and deliver
results
--- Seeks ideas and best practices from other individuals, teams,
and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
--- Identifies and resolves issues and problems
--- Uses information at hand to make decisions and solve problems;
includes others when necessary
--- Identifies root cause of a problem and implements a solution to
prevent from recurring
--- Empowers others to make decisions and resolve issues
Building Effective Teams
--- Identifies and communicates team goals
--- Monitors progress, measures results and holds others
accountable
--- Creates strong morale and engagement within the team
--- Accepts responsibilities for personal and team commitments
--- Recognizes and rewards employee's strengths, accomplishments
and development
--- Listens to others, seeks mutual understanding and welcomes
sharing of information, ideas and resources
Conflict Management
--- Seeks to understand conflict through active listening
--- Recognizes conflicts as an opportunity to learn and improve
--- Resolves situations using facts involved, ensuring consistency
with policies and procedures
--- Escalates issues as appropriate
Developing Direct Reports and Others
--- Works collaboratively with employees to create individual
development plans to strengthen employee's knowledge and skills
--- Regularly discusses progress towards goals, reviews performance
and adjusts development plans accordingly
--- Provides challenging assignments for the purpose of developing
others
--- Uses coaching and feedback opportunities to improve
performance
--- Identifies training needs and supports resources for
development opportunities
Business and Financial Acumen
--- Understands guest and competition; translates and applies own
expertise to address business opportunities
--- Approaches situations with an innovative mind and looks beyond
the obvious to deliver solutions and implement change
--- Has a working knowledge of profit and loss and other key
financial measurements in order to identify business trends, make
adjustments accordingly and set goals
--- Understands, analyzes and communicates the key
performance/profit levers and manages to these measures
Keywords: Dunkin, Leesburg , Restaurant Manager, Executive , Ranson, Virginia
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